Management and Program Assistant (Office Automation)

Summary

WHAT IS TAXPAYER ADVOCATE SERVICE ?

A description of the business units can be found at:

• Position(s) are to be filled in the following area(s):
  • TAS - Deputy National Taxpayer Advocate

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Learn more about this agency

Duties

Help

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Identifies potential and actual problems, probable causes, and provides recommendations for resolution. Researches a variety of issues, gathers statistics and information, and reports findings for the full scope of a program or function.
• Monitors, reviews, and evaluates operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems and provides recommendations to higher levels analyst(s) or supervisor.
• Verifies completeness of controls to ensure accuracy and compliance with established procedures, guidelines, and formats.
• Revises procedures, guidelines, and controls as a result of changes in higher level procedures or as instructed by analyst(s) or comparable positions.
• Prepares memoranda, preliminary reports, and charts showing findings and recommendations.

Requirements

Help

Conditions of employment

• Probationary Period - All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding.
• Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.

Key Eligibility Requirements:

• U.S Citizenship - Must be a U.S. Citizen or National and provide proof of U.S. Citizenship.
• Selective Service Registration - Males born after December 31, 1959 are required to be registered with the Selective Service System or prove they are exempt from having to do so.
• Personal Identity Verification (PIV) - Must provide 2 forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies .

ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS OR ADDTIONAL INFORMATION SECTIONS

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS :

Specialized Experience GS-05: You must have one (1) year of specialized experience equivalent to the next lower grade level (GS-4) in the Federal government. Specialized experience for this position includes:

• Ensuring accurate notetaking and documentation preparation for management-use in the employee relation decision-making process.
• Assisting with identifying trends or discrepancies to improve workflow efficiency and compliance with established procedures.
• Utilize record filing systems to research and/or maintain systems containing information, such as reports, studies, and reference materials.

OR

A Bachelor's degree or four (4) years of education above high school in a related field of study from an accredited college or university.

OR

A combination of education and experience equivalent to that described above.

Specialized Experience GS-06: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position must include at least four (4) of the following:

• Evaluate operation data to identify trends or discrepancies to develop recommendations to improve workflow efficiency and compliance with established procedures.
• Provide management and program support by evaluating program activities while adhering to established program/project requirements.
• Utilize record filing systems to research and/or maintain systems containing information, such as reports, studies, and reference materials.
• Utilize automation software (e.g., Microsoft Office Suite, desktop publishing) as an administrator to prepare documents, input data, and compile/generate reports
• Assists with drafting preliminary reports and/or charts demonstrating findings or recommendations to support workflow efficiency.

Specialized Experience GS-07: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience is experience that equipped you with particular knowledge, skills, and abilities to perform successfully the duties of the position and is typically in or related to the work of the position to be filled. Specialized experience for this position must include at least five (5) of the following:

• Supporting management and program analysis functions by preparing documentation to inform management decision-making on employee relation matters.
• Applying automation software and computer equipment to prepare documents, input data, compile and generate reports, and monitor administrative controls (e.g., Microsoft Office Suite, electronic mail, and/or desktop publishing).
• Identifying problems, provide recommendations, and follow-up on issues within the assigned program/project area.
• Monitoring filing systems to facilitate research and/or maintain systems containing documents, reports, studies, and other reference material, including relations materials.
• Applying administrative procedures for the preparation and clearance of correspondence, training documents, and requisitions.
• Interpreting and adapting guidelines, including Human Resources and the Internal Revenue Manual, for specific cases or problems.

AND

You must also meet the following requirements

• MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have:
  • Graduated from high school or been awarded a certificate equivalent to graduating from high school; or
  • Completed a formal vocational training program; or
  • Received a statement from school authorities agreeing with your preference for employment rather than continuing your education.
• TYPING AND OFFICE AUTOMATION (OA):
  • Typing: This position requires a qualified typist with a minimum typing speed of 40 words per minute (based on a 5-minute sample with three or fewer errors).
  • Office Automation (OA): This position requires experience using office automation systems, software practices and procedures.

For more information on qualifications please refer to OPM's Qualifications Standards .

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Additional information

Suitability Requirements:

• Prior IRS Employment - Former employees will be subject to a screening of their prior conduct with the Service. The Taxpayer First Act of 2019, 26 U.S. Code 7804, prohibits the IRS from rehiring certain former employees who were removed from service.
• Tax Check - Must undergo a review of income tax verification. To check the status of your tax record go to: ( If you are not in compliance, you will be determined unsuitable for employment with IRS.
• Fingerprint/Criminal History Check - This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information regarding your rights refer to Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).

Additional Information:

• Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Additional jobs may be filled from this announcement or any other source to fill these vacancies.
• Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.