Intake Specialist

Legal Intake Specialist | Long Island, NY | $55,000 - $65,000 Base Salary + Benefits A highly respected plaintiff-side litigation law firm on Long Island is seeking a Legal Intake Specialist to join its growing team. This is an excellent opportunity for someone with legal intake, customer service, medical office, call center, or law firm experience who enjoys helping people, thrives in a fast-paced environment, and can communicate with empathy and professionalism during difficult situations. Compensation & Benefits $55,000 - $65,000 base salary Health Insurance 401(k) Flexible Spending Account (FSA) Paid Time Off Paid Sick Time Stable, team-oriented work environment Opportunity for long-term growth within a successful plaintiff litigation practice What You’ll Do Serve as the first point of contact for potential clients Handle inbound and outbound calls regarding new legal matters Gather, document, and organize case information Evaluate and qualify potential cases based on established criteria Maintain detailed notes and records within the firm's case management system Coordinate with attorneys and support staff regarding new matters Follow up with prospective clients in a timely and professional manner Ensure all leads and inquiries are handled with urgency and attention to detail What We're Looking For Prior experience in a law firm, legal intake, customer service, medical office, or call center environment preferred Strong phone presence and communication skills Excellent organizational and multitasking abilities Ability to remain calm and compassionate during sensitive conversations Detail-oriented with strong follow-through Comfortable working in a high-volume, fast-paced environment Experience with CRM or case management software is a plus Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy #J-18808-Ljbffr Jobot