Service Technician, Appliance Repair

Job Title Appliance and Refrigeration Repair Technician Why a Career as an Appliance Repair Technician Might Be Right for You You like solving problems – Each repair is different. You enjoy diagnosing problems and figuring out solutions You like fixing things – Getting things working again is a satisfying outcome. You did that! You like helping others – You’re the hero of the home, fixing essential appliances and lifting that weight off the shoulders of grateful homeowners You like to be on the move – You’re on the road and welcomed into customers’ homes every day Why a Career with Sears Home Services Is Right for You Great hourly rates – $18 - $30 / hourly base rate, depending on experience, certification and location Benefits – Comprehensive set of medical, dental, and vision benefits with an additional employer‑paid health care subsidy for any dependent tier medical plan enrollment under the Transform Health and Welfare Plan. Specifically, each eligible employee may receive up to $4,000 annually towards the cost of your dependent tier health coverage each year, prorated throughout the plan year. 401k match – Opportunity to contribute to 401k plan, with an employer match calculated on your before‑tax contributions, 100% on the first 3% of salary. More ways to earn – Technicians have the opportunity to earn additional performance bonuses & sales incentives throughout the year. Year‑round work – With Sears' large scale and wide product range, Sears cross‑trains techs and keeps them busy year‑round Expert training – Best in class training program. Tens of thousands of repair techs have been trained by Sears Technical Institute in the past 60 years. Peer mentoring – Onboarding buddy and mentor technicians to help you grow your skills. Career advancement – Many ways to advance and cross‑train to keep growing your career. Our average tenure is >12 years! Tools provided – Sears provides company vehicle, uniforms, specialty tools, mobile phone & industry‑leading app that eliminates paperwork and provides technical support. Job Responsibilities Drive to multiple customers’ homes daily to diagnose and repair a variety of home appliances with high levels of quality and efficiency; appliances may include refrigerators, washers, dryers, dishwashers, and microwaves Deliver excellent customer experience that exceeds expectations consistently Provide customers with value‑added solutions that help make their home more clean, comfortable & protected Keep company truck well‑maintained & organized, and help manage parts efficiently Perform other duties as assigned Requirements High school diploma or general education degree EPA Type I or EPA Universal certification Mechanical knowledge and aptitude, including use of testing & repair tools Experience repairing and diagnosing a variety of home appliances preferred Can follow directions and processes for quality workmanship Can use smartphone, including use for part ordering Successfully pass a background & drug screen Valid driver’s license for the state(s) in which you work Ability to travel up to 100% Ability to work variable and flexible hours, including required overtime Ability to read, understand, and apply written text of a technical nature to answer questions, solve problems, and complete job tasks Excellent communication skills, both verbal and written; ability to read, write, and speak English Ability to constantly lift, carry, push, or pull up to 20 lbs (frequently lift, carry, push, or pull 50 lbs; occasionally lift, carry, push, or pull 100 lbs) Ability to constantly reach outward, handle and finger objects, stand, walk, sit and type using a keyboard Ability to frequently bend, squat, kneel, twist, turn, stoop, climb, and crawl Ability to occasionally reach above shoulder Ability to drive automatic transmission vehicle Additional Information Years of experience: 1 - 2 Years Travel requirements: Road Warrior (75% or more) Location: Clinton Township / Sterling Heights, MI 48312, United States Business: Sears Home Services – In Home Job function: Repair/Installation Employment category: Regular, Full‑time Compensation range: N/A EEO/EOE Statement Equal Opportunity Employer / Disability / Vet. #J-18808-Ljbffr Sears