MEDICAL ASSISTANT - REGISTERED

Description

SIHB Core Competencies

Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization.

• Commitment to Indigenous and Organizational Values: Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
• Accountability: All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and relatives.
• Collaboration: SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values, and Theory of Change.
• Communication: We practice effective and clear communication with staff, relatives, teams, and community. We demonstrate empathy among each other and with those we serve, and transparency in our decision making.
• Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best.

Position Summary:

The Medical Assistant will provide medical services with culturally sensitive care. Interact with a variety of patients for socioeconomic levels and ethnic groups. Provide quality healthcare services to the elderly, families, pregnant women, women's health care, adolescents and the homeless. Follow-up on patient's messages, administration of immunizations. Prepare patients for medical visits, with exams, education, and lab test. Maintain patient confidence and keep patient care information confidential.

Organizational Structure/Reporting Relationships: This position reports directly to the Medical Assistant Supervisor and is a member of the medical team. This position has no direct reports.

Organizational Responsibilities:

• Hold Indigenous values and practices with respect and integrity
• Hold yourself accountable to the highest standard by being resourceful, innovative, creative, and solutions-oriented
• Actively participate in organizational activities with the understanding that success is achieved through teamwork.
• Recognize that communication is central to the organization's success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others' best intentions in mind.
• At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best. Serve the needs of our Relatives first by delivering the highest quality, professional, responsive, and innovative care.

Job Responsibilities

• Prepare patient for visit, taking vital signs and confirming reason for visit.
• Perform basic laboratory waive tests, blood draws.
• Knowledge of computer applications, EHR, scheduling, child profile, documentation and recording information.
• Assist providers with examination.
• Prepare and administer immunizations and other medications as ordered by the provider.
• Knowledge of pulmonary equipment, electrocardiogram, Snellen eye tests and audiometer.
• Explain procedures and after visit summary instructions to the patient.
• Keep exam rooms neat and clean and prepare treatment room for procedures.
• Clean and sterilize medical instruments and dispose of contaminated supplies.
• Perform general office duties answering e-mail messages, return phone calls and complete forms/letters for the provider.
• Communicate with providers, co-worker, and patients with respect and cooperation.
• Arrive on time for scheduled shift and prepare to perform daily scheduled assignments.
• Other duties assigned as related to the position.

Requirements

Required Qualifications

• Current Active Washington State Medical Assistant Registration.
• Current BLS/CPR/First Aid certification.
• Successfully complete a background check.
• Oral and written comprehension, active listening and speaking, time management, organizational and critical thinking skills.
• Ability to work with a variety of providers in appointed and walk-ins care.
• Professional communication and courteous with co-workers and patients at all times.
• Keep providers informed of patient location and status.
• Work as a member of the team and aid to co-workers.
• Complete non-patient tasks during slow times; messages, call backs and mail outs.
• Performs clinic tasks as assigned, inventorying, stocking, and ordering supplies.
• Experience working with the unique healthcare needs and social issues facing American Indians/Alaska Natives (AI/AN) and the desire to promote the delivery of appropriate health services to this

Work Environment: Office hours are 8-5, Monday through Friday with occasional extra hours for events or to meet deadlines.

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