Patient Access Specialist I Patient Access | Full Time | Day Shift

Overview

Manages and maintains accurate patient account information, ensuring insurance details are verified and records are up to date. Assists patients with billing inquiries, resolves discrepancies, and processes payments promptly. Coordinates with healthcare providers and insurance companies to facilitate correct billing and reimbursement. Reviews and audis accounts to identify errors, communicate effectively with patients about outstanding balances, and uphold confidentiality and compliance with healthcare regulations. Supports the billing department through report generation and account tracking is also a key responsibility.


Responsibilities

Key Responsibilities
• Maintains accurate patient account information, including insurance verification and updates
• Assists patients with billing inquiries and resolves discrepancies in a timely manner
• Processes payments and collaborates with providers and insurers to ensure accurate billing and reimbursement
• Reviews and audits accounts to identify and correct errors
• Communicates with patients regarding outstanding balances and available payment options
• Ensures confidentiality and compliance with healthcare regulations and organizational policies


Qualifications

Minimum Requirements
• High school diploma or equivalent required; college degree or related coursework preferred

Experience & Skills
• 2+ years of experience in patient account management, medical billing, or revenue cycle operations
• Knowledge of insurance verification and billing processes
• Experience resolving patient billing inquiries and discrepancies
• Strong organizational, communication, and customer service skills
• Familiarity with healthcare regulations and confidentiality standards