Latitudes Consultant

Job Description

Job Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.                                               

This position will be responsible for providing a tour guest presentation in the Sales Department. The primary function is to ensure a superior guest experience while our guests are visiting the resort.  The Latitudes Consultant is responsible for selling vacation packages to our touring guests who choose not to purchase timeshare.  At the conclusion of the Latitudes presentation, the Latitudes Consultant walks the touring guests to the Gift Center as the final step of the sales process.

ESSENTIAL DUTIES AND TASKS:

• Conducts a Latitudes sales presentation as trained and scheduled.
• Attends training classes for continuous improvement.  Supports and upholds the mission, vision and philosophies of OLCC, Inc.  Achieves personal and departmental written objectives as established.
• Participates in demonstration/assessment rides that are scheduled with the Manager of Sales and Marketing Services or Sales Training Managers. Resolves all customer service challenges.
• Reviews all customer cancellations.
• Ensures and/or performs coaching and action plans as provided by the assigned Sales Training Managers and/or Manager of the Sales and Marketing Services.  Delivers the utmost level of customer service to all guests and owners to ensure a great sales tour experience.

QUALIFICATIONS:

• One year of timeshare and/or package sales experience preferred.
• Verifiable sales statistics.
• Self-directed and independent but works as a team player.
• Excellent customer service skills.
• Strong oral communication skills.
• Strong work ethic, high energy level and positive attitude.
• Dependable and goal oriented.
• Must have reliable transportation.
• Must be process oriented with attention to detail.
• Self-directed and independent but works as a team player.
• Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from guests and co-workers.
• Participates in proactive team efforts to achieve departmental and company goals.
  Excellent customer service skills.
• Mastery of the use of appropriate interpersonal social styles and methods to inspire and guide individuals towards goal achievement.
• Pursuit of continuous improvement to improve, enhance or increase personal knowledge and skills that will assist in job performance.
• Must work weekends

At Holiday Inn Club Vacations, we believe in strengthening families. We look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

The Sales Consultant is responsible for the direct sale of Holiday Inn Club Vacation ownership products to prospective purchasers to be delivered in a professional and ethical manner. The primary duties of the Sales Consultant are to discover the prospective purchaser’s needs & interests and create a want to join the Holiday Inn Club Vacations program through a structured sales presentation. The Sales Consultant will advise clients on how being a HCV owner will provide added value to their lives and is prepared to address/overcome any questions or concerns while providing a quality customer service experience.

ESSENTIAL DUTIES AND TASKS:

• Conducts a guest presentation and tour as trained at scheduled times. Provides prospective owners a tour of the Sales Gallery, Resort Property and Model Tour
• Attends training classes on an on-going basis. Participates in demonstration/assessment rides that are scheduled with the Sales Managers and/or Sales Training Managers
• Builds relationships with assigned Sales Training Managers and all members on the Sales Line Team. Assists in ensuring all questions are answered in a professional, informative, diplomatic and correct manner
• Ensures and/or performs coaching and action plans as provided by the assigned Sales Training Managers and/or Sales Managers. Explain the features and benefits of the points program and recommends the amount of points to be purchased to take care of current and future vacation needs
• Delivers the utmost level of customer service to all guests and owners to ensure a great sales tour experience. Achieves personal and departmental written objectives as provided or determined throughout the fiscal year

  QUALIFICATIONS:

• Dependable and goal oriented
• Self-directed and independent
• Persuasive interpersonal skills and strong oral communication skills
• Excellent customer service skills
• Strong work ethic, high energy level and positive attitude
• Pursuit of continuous improvement
• Sales experience preferred
• Must work on-site; this is NOT a remote position
• Must have or be able to obtain either a NV Timeshare License or NV Real Estate License
  • If you have a current NV Real Estate License, you would need to hang your license under our broker while you work for us and you would have to choose between standard real estate or timeshare sales as you wouldn't be able to do both at the same time.

BENEFITS & COMPENSATION BASICS:

• Outstanding and fun company culture
• Paid training & lucrative compensation plans
• Rewards and recognition for sales: Quarterly Award Dinners, Summer Jam, Sales & Marketing Awards, Presidents Club/Masters Trip (Annual Trip that is all-expense paid where top producers can bring a plus one), and more
• BONUSES - We've given out $4.4 Million this year alone
• ClubGO - Points to use for a free resort stay each year.  Points go up with tenure and are awarded annually
• HICV Perkspot.com (Discounts on auto, insurances, apparel, wellness, pets, travel, gifts, electronics, etc.)
• A+ Rating with BBB
• Signed 100-year Extension of Strategic IHG Marketing Alliance as of 2019
• Succession Planning Tool – Helps Plan for Long Term Career Growth
• Give Kids the World Annual Charity Support
• Toys For Tots Christmas Charity Support
• ARDA Award Winning Training
• Expansions Leadership Training/Mentorship Program
• Growth Opportunities
• Tuition Assistance & Language Courses
• BEST Referral Compensation - $200 - $12,700.00 per referral
• 401k Match, 100% up to 4% of income
• Benefits at 90 days – Medical, Dental, Vision and even elective benefits such as life, disability, accident, pet, and more.
• IHG Travel Discounts – 18 Brands – 14K Properties Worldwide - $39 - $99 per night
• Holiday Inn Club Vacation Accommodation Discount – up to 50% off regular rates
• Discounted & Free Golf
• Discounts at Resort Restaurants and Retail Stores
• Paid Time Off at 90 days that begins accruing day 1
• Volunteer Paid Time Off
• Employee Assistance Program – Counseling Sessions include Family, Finances, and Legal Advice (6 per issue, per year)
• Academy of Learning & Development
• Orange at Heart
• Milestone & Service Awards

SCHEDULE:

• Weekends and most holidays required.  (However, Thanksgiving and Christmas are paid holidays and the sales centers will be closed)
• 5 days on, 2 consecutive days off