Hospitality Concierge

How you move is why we're here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Full time Work Shift Day (United States of America) Compensation Range The base pay scale for this position is $0.00 - $0.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future. What you will be doing The Ambassador Services department is wholly dedicated to providing outstanding service to patients and their families who choose to stay with us. As part of this commitment, the Hospitality Concierge will strive to continuously improve patient experience for all patients, through innovative thinking and best-practices implementation. The Hospitality Concierge will be part of a team dedicated to the excellence of the patient's accommodative experience and will report to the Associate Director of Ambassador Services. Together and with input from internal partners, the team will strive to continuously improve patient experience for all patients, through innovative thinking and best practices implementation. The Hospitality Concierge will represent the institution and help implement its strategic goals by role-modeling its patient experience philosophy. PRINCIPAL DUTIES AND RESPONSIBILITIES: Managing the accommodative patient experience for patients staying on Tisch 5, this includes room readiness, room assignments, and special requests Ongoing daily management of Tisch 5 amenity programs and successful implementation of new program initiatives, this includes keeping an accurate inventory and managing vendor relationships (for example: daily tea service, linen program, toiletries, patient snacks and other room amenities) Welcoming patients to Tisch 5 and providing them with information pertinent to their accommodative experience Daily rounding in order to visit all patients and their family members Responsible for fulfilling patients' requests and addressing inquiries that arise Quickly identify patient concerns, report them correctly, and provide patients with reasonable solutions to the problem Ability to have expertise in local area lodging, transportation and restaurants in order to better serve our patients Developing trusting and supportive relationships with all assigned patients and HSS staff Data entry and maintenance for all assigned patients and reporting and trend analysis Position requires schedule flexibility; including weekends, early mornings and late evenings and on-call availability as needed to support 24/7 operations. Qualifications: 2-3 years in a customer service setting, hospitality and/or healthcare. Must have outstanding customer service skills Excellent time-management and problem solving skills in a fast-paced environment Communication skills, with an emphasis on listening and interpreting body language required Pleasant and amicable character and ability to develop relationships with every patient type Utmost respect for patient privacy and confidentiality (the successful candidate will comply with all HIPAA rules and regulations) Bachelor's degree Strong computer skills, including Microsoft Office Suite required Preferred: Healthcare and/or Hospitality experience Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.