Lobby Lounge Host - The Langham, Pasadena

Lobby Lounge Host - The Langham, Pasadena United States Job Description About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride. Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more. Check out what’s nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles. DEPARTMENT: Lobby Lounge Afternoon Tea

SUPERVISES: N/A

PRIMARY OBJECTIVE OF POSITION:

The Host is responsible for orchestrating the flow of service in the Afternoon Tea Lobby Lounge while delivering a warm, refined, and memorable guest experience. This role sets the tone for the tea service by welcoming every guest with poise, confidence, and knowledge of the hotel and Afternoon Tea offerings, while balancing guest preferences, server pacing, and operational needs.

RESPONSIBILITIES AND JOB DUTIES:

Greet all guests promptly and graciously, creating a sense of comfortable luxury from arrival to departure. Manage reservations and walk-ins using OpenTable, maintaining accurate seating flow and timing. Coordinate seating plans with servers and leadership to ensure balanced sections and smooth service. Accommodate guest requests when possible while prioritizing the overall business needs. Maintain and update floor plans throughout service based on pace, covers, and staffing. Proactively create next-day floor plans by hand using OpenTable to support balanced sections and seamless service flow. Communicate clearly and professionally with guests, servers, kitchen, and management. Provide knowledgeable information about Afternoon Tea offerings, hotel amenities, and special events. Monitor the lounge environment and proactively address guest concerns or uphold grooming, posture, and presentation standards consistent with a luxury hotel environment. Support leadership with administrative or operational tasks as needed during service.

PHYSICAL DEMANDS:

Ability to stand and walk for extended periods. Ability to lift and carry trays or items weighing up to 60 lbs.

SPECIAL SKILLS REQUIRED:

Elevated and professional verbiage with confident guest-facing communication. Polished grooming and professional presence. Strong problem-solving skills with sound judgment for business-first decisions. Ability to multitask and remain composed in a fast-paced environment. Advanced planning and organizational skills. Strong attention to detail and situational awareness.

EDUCATION REQUIRED:

N/A

EXPERIENCE REQUIRED:

Prior customer service experience in luxury hotels or high-end hospitality environments. Proficiency with OpenTable and floor plan management. Experience managing reservations, guest flow, and high-volume services preferred.

LICENSES OR CERTIFICATES:

N/A

SALARY:

$25.92 - $27.92 For more information about the property, please visit: Job Info Job Identification 20212856 Job Category Food & Beverage Posting Date 05/04/2026, 04:26 PM Job Schedule Part time Locations The Langham Huntington Pasadena, Los Angeles #J-18808-Ljbffr Chuan Spa