Community Manager

Community Services Manager

Build Belonging. Champion Inclusion. Create Opportunity.

At Emory Valley Center, we believe everyone deserves a life filled with connection, purpose, and opportunity. We're looking for a passionate, forward-thinking Community Services Manager to help adults with intellectual and developmental disabilities (IDD) thrive in their communities. If you're energized by relationship-building, inspired by person-centered work, and motivated to strengthen inclusive communities, this role is for you. As Community Services Manager, you won't just coordinate services, you'll help build lives rooted in belonging.

You'll support adults receiving:

• CISS (Community Integration and Support Services)
• Community Participation (CP)
• ILST (Independent Living Skills Training)
• Job Coaching

Your mission? Promote meaningful engagement, skill development, and natural supports while ensuring services are delivered with excellence, compassion, and purpose.

What You'll Do:

Lead & Support a Team

• Train and mentor Employment Coaches in person-centered, community-based practices
• Ensure proper staffing coverage, including PTO, training, and emergency needs
• Step in to provide direct support when needed, including interim coverage for newly accepted cases

Champion Person-Centered Services

• Participate in Circle of Support (COS) and annual Person-Centered Support Plan (PCSP) meetings
• Monitor service utilization to ensure individuals receive their full authorized supports
• Model person-centered engagement alongside DSPs in real community settings

Build Social Capital & Community Connections

• Identify inclusive venues, volunteer opportunities, memberships, and natural supports
• Support development of creative community calendars based on individual preferences
• Organize focus groups, social outings, and holiday/community events
• Share and celebrate success stories that highlight community integration

Innovate & Leverage Technology

• Identify individuals who may benefit from enabling technology
• Support implementation of tech-based natural supports in home and community settings

Strengthen Culture & Engagement

• Contribute to our Community Participation Facebook page presence
• Support internal culture rooted in compassion, innovation, quality, and respect for diversity, equity, inclusion, and belonging

Who You Are

• A natural relationship-builder who sees ability, not limitation
• Skilled at coaching and mentoring frontline staff
• Organized, proactive, and comfortable balancing multiple priorities
• Passionate about inclusion and strengthening community ties

Why Join Emory Valley Center?

You'll be part of an organization committed to:

• Compassion-driven service
• Forward-thinking innovation
• Meaningful community impact
• Diversity, equity, inclusion, and belonging
• Building an internal culture that values people as much as performance

Here, your work doesn't just support services — it transforms lives. If you're ready to help create communities where everyone belongs, grows, and contributes, we'd love to meet you.

Apply today and help build possibilities.

Requirements

Minimum Requirements:

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• One year of experience in the IDD field or a related area preferred.
• Supervisory experience preferred.
• ACRE Certification Preferred
• Must have a valid Tennessee driver's license with a good driving record.
• Duties may require occasional after-hours work and travel to organizational sites.
• Required training/certifications provided by the organization including CPR/First Aid.

Key Behaviors/Qualifications for Success:

• Build strong relationships with internal staff, families, and external partners while demonstrating sensitivity to program goals and organizational image.
• Presents information clearly in verbal, written, and digital formats.
• Manages time effectively and organizes responsibilities to promote teamwork and service efficiency.
• Demonstrates proficiency in Microsoft Office and electronic documentation platforms.
• Exercises sound judgment and maintains professionalism in all interactions.
• Builds rapport with people receiving services and maintains a positive, supportive relationship.
• Maintains confidentiality and adheres to HIPAA/HITECH standards.
• Capable of lifting 50 pounds (e.g., manual wheelchair) and assisting with physical transfers as needed.

Reporting Structure and Management Responsibilities:

• Reports directly to the Workforce Innovation Director.
• Supervises and supports Employment Coaches in the delivery of high-quality community-based services.
• Provides oversight into community participation, monitors staff performance, and ensures effective implementation of service plans.

Benefits:

• Attractive Compensation: Enjoy the flexibility of Pay on Demand (NetSpend) along with a comprehensive benefits package for our full-time team members, featuring a 401(k) plan.
• Paid Time Off: Enjoy generous paid time off along with holiday pay to rejuvenate, ensuring you bring your best self to work each day.
• A Strong Support System: Our supervisors are genuinely invested in the well-being of both our individuals and you!
• Job Security: Enjoy peace of mind with a position at a well-established and thriving company that actively encourages internal mobility and career advancement.
• Learning and Development: We are committed to your growth and equip you with the essential tools and training to build a rewarding career.
• Wellness & Benefit Program: Life Insurance, Employee Assistance Program, Referral Program, Gym Membership, and more!

Emory Valley is an equal opportunity employer. It is the policy of the Center to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.