Remote Performance & Quality Analytics Lead

Working Solutions is seeking a dedicated professional to continuously monitor and review agent performance, ensuring adherence to quality guidelines and documenting processes to support growth. You will focus on agent engagement, call mechanics, and high-quality interactions across voice and digital channels to drive client KPI performance. Ideal candidates have substantial contact center operations and data analysis experience, with the ability to interpret trends, communicate insights, and #J-18808-Ljbffr Working Solutions