Dining Room Supervisor

Dining Room Supervisor - Torresdale

Reports to: Dining Room Manager Torresdale

Objective: The Dining Room supervisor ensures a high standard of appearance, hospitality, and service in personnel and cleanliness of the dining spaces at the golf club and halfway house. Plans and executes service and events, supports managers, manages hourly staff, and keeps members top of mind.

Responsibilities:

• Managerial presence on golf club dining floor during service hours.
• Lead a high performance team while promoting and teaching sales techniques that will benefit the dining room.
• Communicates between front of house and back of house.
• Helps supervise and train all dining room staff. Assists with onboarding process for new hires.
• Follows and enforces the sequence of service techniques including but not limited to: delivering drinks, ordering food, coursing, and firing food.
• Inspects overall room for cleanliness and works with Manager on preventative maintenance. Inspects tabletops to ensure neat, clean, and orderly presentation.
• Verifies that all side work is assigned and completed. Report any issues or concerns to the Manager.
• Strives to learn members' names and preferences. Builds rapport with new members and existing members.
• Checks emails and updates reservations daily. Forecasts proper flow using SevenRooms to provide exceptional service.
• Completes an end of the shift report for respective sales areas and ensures accuracies. Compares actual numbers to budget. Reviews financials with manager weekly.
• Attends weekly manager meetings and contributes ideas. Has excellent foresight with respect to knowing what is going on in the club, companion amenities, and Northeast Philadelphia.
• Plans and executes special events in the dining room such as action stations, golf related events, happy hours, live music, tailgates, and specialty dining.
• Researches food and beverage trends and implement new ideas to Torresdale when possible.
• Places clean food and beverage menus at the podium.
• Develops and measures interesting ways of promoting and marketing dining functions. Assists managers with all marketing content.
• Supports and works in all F&B outlets, pending service levels between the dining rooms and banquet events.
• Other duties to be determined.

Skills:

• Self-directed and proactive
• Work well with other employees, including chefs and dining staff
• Even-tempered
• Budgeting and forecasting

Position Requirements:

• Bachelor's Degree (preferred)
• 1 years of dining management experience
• Wine and beverage knowledge
• Ability and Experience with JONAS, Outlook 365, and ADP preferred
• Proficient in Microsoft Windows/PC
• Nights, holidays, Fridays/Saturdays/Sundays in peak season (April-November) required