Senior Technical Support Engineer - Escalations & Mentorship
United States Digital Space LLC
United States Digital Space LLC is seeking a Lead Technical Support Engineer (Tier II) to act as a senior technical resource, resolve complex issues, and drive support excellence. You will mentor engineers, shape support strategy, and collaborate with Engineering, Product, and Customer Success to deliver exceptional experiences. The role emphasizes incident leadership, documentation, and continuous process improvement, with opportunities to influence product reliability and customer satisfaction #J-18808-Ljbffr United States Digital Space LLC
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Senior Technical Support Engineer - Escalations & Mentorship in New York, NY vacancy
$105k - $125k
...once a quarter. The Support team at Alloy is... ..., and technically skilled problem-solvers... ...with Product and Engineering, act as the voice... ...’ll be doing The Senior Technical Support... ...cross-functional escalations, design long-term... ...part of this role. Mentorship & Team Leadership...SeniorWork at officeLocal areaRemote workWork from homeHome officeMonday to FridayFlexible hours$149.04k - $195.62k
...'re Oscar. We're hiring a Senior IT Engineer to join our Engineering Team... ..., you will be the primary technical point of contact for the... ...onboarding lifecycle, transforming support infrastructure into a... ...SOX regulations.Technical Escalation & Mentorship: Serve as the senior-most...SeniorFull timeWork at officeFlexible hours- Alloy is seeking a Senior Technical Support Engineer to lead complex cross‑functional escalations in a fast‑paced, collaborative environment. The role combines deep technical support expertise with a customer‑obsessed mindset to drive scalable solutions and improve product...Senior
- Comtech Global, Inc is seeking a Technical Support Engineer in Pennsylvania to handle escalated issues beyond frontline support capabilities. The ideal candidate has over 2 years of experience in technical support, is comfortable diagnosing application issues using SQL...Senior
- NTT DATA in New York is seeking a Senior Managed Services Service Desk Agent to act as escalation point for clients and vendors. You will handle calls, chats, tickets, and mailbox management, applying ITIL-aligned procedures to resolve incidents or service requests. This...Senior
- Jobtailor in New York, NY is seeking an experienced Technical Support Specialist to support US-based customers during assigned shifts. You... ...collaborate with Product, R&D, Customer Success, and Operations to reduce escalations and share knowledge. #J-18808-Ljbffr JobtailorSeniorShift work
- Department: Engineering / Product Support / reporting to David Jacobus, Engineering Manager What This Role Is This is a more technically hands‑on role that owns escalated issues beyond what frontline support can handle. The engineer works directly with end users, Customer...SeniorPermanent employment
$160k - $180k
Technical support for the people building software — not a script, not a queue, and definitely... ...startup is hiring two senior technical support engineers to help build its support function... ...resolved. Create the playbooks, escalation paths, service standards, runbooks...SeniorFull timeWork at officeImmediate startRemote work- We're looking for a Senior Technical Support Engineer to become a technical extension of our Engineering team. This is not a traditional customer... ...Support customers during complex technical investigations, escalations, and production incidents Improve Developer Experience...SeniorRemote workFlexible hours
$80 - $95 per hour
...seeking a Virtual Desktop Engineering Consultant to support the Enterprise Platforms... ...Citrix and AVD ticket queues, escalations, platform migrations, and... ..., active initiatives, technical risks, and operational... ...Provide technical guidance and mentorship to other engineers and...SeniorFull timeContract workTemporary workImmediate start- Aventiv Technologies is seeking a Field Technician Support role in the United States. You will handle incoming calls, troubleshoot Aventiv... ...will provide remote support, monitor equipment, and follow escalation processes to ensure timely problem resolution. Strong...SeniorRemote work
- ...designing, managing, and supporting enterprise virtual... ...environments. The Senior Virtual Desktop Engineering Consultant will... ...AVD ticket queues, escalations, platform migrations... ...initiatives, technical risks, and operational... ...technical guidance and mentorship to other engineers...SeniorFull timeContract workFor contractorsImmediate start
DBI Staffing
New York, NY16 days ago $198k - $264k
...infrastructure performance with deep technical expertise to accelerate... ...at the TeamThe Technical Support Engineering - Infrastructure team sits... ....About the RoleAs the Senior Manager of Technical Support... ...serve as a senior technical escalation point, ensuring the highest...SeniorPermanent employmentFull timeTemporary workCasual workWork at officeFlexible hours- Altana, the AI-forward network for trusted trade, seeks a Senior IT Support Engineer in Brooklyn, NY. You will be the escalation point for the service desk, owning complex tickets, and shaping IT strategy with security alignment and AI-driven automation. You will manage...SeniorWork from home
- ...at Lincoln Center in New York seeks an IT Help Desk Technician II to provide advanced technical support within the IT team. Your expertise will be essential for resolving escalated issues and ensuring the performance of systems and applications. This role involves collaboration...Senior
$84.9k - $188.1k
Senior VMware Virtualization Support Engineer Position Description CGI is seeking a Senior VMware Virtualization... .... The position provides Tier 2/3 technical support, participates in the 24×7×... ...or reduce repeat failures. • Escalate complex product issues to VMware/Broadcom...SeniorLocal areaDay shiftNew York, NY5 days ago- Altana, the network for trusted trade, is seeking a Senior IT Support Engineer to join our Brooklyn-based IT team. You will be the escalation point for complex service-desk tickets, owning the hardest problems and shaping IT decisions with security partnership. You will...Senior
$125k - $145k
...looking for an experienced and passionate Senior IT Support Engineer to join our rapidly growing IT... ...forward company runs. You will be the escalation point for our frontline service desk,... ...Clear, patient communication with both technical and non‑technical people, and a...SeniorPermanent employmentFull timeTemporary workWork experience placementWork at officeFlexible hours- Oscar Health in New York is seeking a Senior Director to lead escalated provider issue resolution within the Network & Provider Management team. You will guide a multi-disciplinary group, set operating standards, and partner across Claims, Network, Utilization Management...Senior
- Diligex is looking for a Level 3 Engineer in New York to handle advanced technical escalations and lead incident responses. In this senior, hybrid role, you will resolve high-severity technical issues, mentor junior technicians, and contribute to critical project-level...Senior
- KS Engineers, P.C. is seeking a senior professional to lead elevator and escalator testing and commissioning for projects in the New York metro area. You will manage planning, execution, and closeout of commissioning activities, ensuring all systems are installed, tested...SeniorWork at office
- LiveRamp is seeking a Technical Customer Escalation Manager to own end-to-end management of high-priority... ...across the Global Customer Support organization. The role requires structured... ...hygiene while partnering with Support, Engineering, Product, and Sales to protect...Senior
- Quince is seeking a Senior Customer Experience Specialist to join our Customer Experience team. You'll move beyond ticket resolution to become a category authority—owning complex escalations, identifying systemic improvements, and driving operational excellence. In this...Senior
- Jobtailor is seeking a senior quality/regulatory leader in New Jersey to drive product escalation processes, QRB coordination and field action oversight. You will manage... ...functions. You will serve as SME for audits, support health authority inspections, and drive...Senior
$121k - $151k
...iterating. If you’d like to work in a supportive, entrepreneurial environment, are... ...white-glove customer service with strong technical expertise, a passion for solving... ...continuous improvement mindset. As a Senior IT Support Engineer, you’ll serve as a senior technical expert...SeniorCasual workWork at officeLocal areaRemote work$125k
...exciting opportunity for an experienced, Senior Network Escalation Engineer to join our team. The Senior Network... ...24x7 monitoring, operations, and support services. The successful candidate... ...issues. The candidate will be delivering technical support and consultation to our...SeniorFull timeWork at officeImmediate startRemote workWorldwideFlexible hoursNight shiftRotating shiftDay shift- Conversion Capital is looking for a Premier Support Specialist to manage customer escalations and provide technical support for our diverse client portfolio. You'll ensure excellent client relations and issue resolution while maintaining awareness of product updates. This...Senior
$80k - $120k
...Senior IT Support Engineer Department: Tech Support Location: East Coast Compensation: $80,000 - $120,000 per year Job Description We are hiring... ...for professionals who provide high‑touch, personalized technical support and proactive solutions that ensure a seamless and...SeniorFull timeMonday to FridayHalcyon Financial Technology, L.P.
New York, NY3 days ago$132.6k - $185.6k
...looking for an extraordinary Senior Support Engineer, Snoo Operations & Support... ...work, handle ticket escalations, and resolve issues. We on... ...You will be a hands-on technical leader, working with the team... ...environment ~2+ years of mentorship experience to junior team...SeniorFull timeFor contractorsWork experience placementFor subcontractorWork at officeLocal areaRemote workWorldwideFlexible hours- ...Gray is an equal opportunity employer. Overview The Senior Desktop Engineer is responsible for managing and supporting desktop systems and infrastructure within the firm. This role requires a strong technical background and expertise in desktop operating systems,...Senior
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Technical Support Engineer - Escalations & Mentorship. Be the first to apply!
Related searches
- IT developer New York, NY
- technical support engineer New York, NY
- support engineering manager New York, NY
- remote support engineer New York, NY
- associate support engineer New York, NY
- implementation support engineer New York, NY
- application support developer New York, NY
- software technical support engineer New York, NY
- production support engineer New York, NY
- cloud support engineer New York, NY