Cargo Control Specialist - ATL

Internal Movement Eligibility Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration. At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. The Cargo Control Specialist is a general title for Delta cargo professionals who handles all facets of requirements critical to the successful movement of cargo through Delta's expanding network. A Cargo Control Specialist will perform a variety of duties according to the functional work area assignment. The functional areas cover Cargo Control Center (CCC), Day of Departure (DOD), Trucking, and Unit Load Device (ULD) teams. Each section is a separate, but interdependent team with similar skillsets. Successful candidates will be assigned to one of these functional areas but could have an opportunity to train in other functional areas overtime. In general terms all specialists will be focused on maximizing revenue opportunities for Delta while resolving internal and external customer requirements through effective communications across functional areas. Summary of responsibilities (not comprehensive of all tasks): * Support the mission of the (CCC) of proactive failure prevention, and rapid service recovery for premier customer service. * Take necessary action to support operational metrics, including calling stations when critical shipments are at risk of failure. * Monitor mail movement through stations utilizing various reporting tools and contact stations to ensure timely acceptance and scanning of mail. * Rebook offloaded freight utilizing established processes for prioritization and leverage other functional teams as needed to support service recovery efforts. * Work real time with Customer Service Center and Proactive Notification team to provide customers real time updates on freight that fails to ride as booked. * Conduct CCC shift briefings for updates on the state of cargo operations. Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta's recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta's recruitment team, you can contact View email address on click.appcast.io.