Sales Administrator - HVAC/Plumbing

Job Description

Job Description

Bornquist, celebrating its 85th year and one of the premier Manufacturer’s Reps in the Chicagoland area, has built dominant brand name recognition for every product that it represents in the Commercial, Industrial, HVAC and Plumbing markets in Northern Illinois. We offer competitive pay, benefits, and a friendly work environment for all employees. We focus on professional development by providing the necessary training for all employees to remain up-to-date on all our manufacturers and current technologies.

We believe our employees and customers will recognize us as a leader in our industry and a valuable resource!

We invite you to apply to be a part of our winning team!

We are an Equal Opportunity Employer: disability / veteran.

Benefits:

Medical (HMO, HSA & PPO options), Dental, Vision, Generous Profit Sharing and 401k Program, Short Term & Long Term Disability, Employee Assistance Program, Employee Discounts through ADP LifeMart/LifeCare, Paid Time Off

Position Summary:

Sales Administrators interact with several departments to provide customers with submittals, quotes, project information, operation & maintenance manuals, and sales literature for projects and inquiries.  This position reviews documentation for sales orders to ensure quality, accuracy, and completeness to ensure a smooth order entry process by Inside Sales.

Duties and Responsibilities:

• Reviews orders prior to release to assure all necessary components of a contract are present, pricing is correct, relevant approvals have been secured and documents are attached, and regulatory compliance requirements have been met. 
• Manages quote requests for products and/or services received from customers and distributes them to Inside Sales, Estimators, or Outside Salespeople.
• Follows up with customers via phone or email to determine project quote status.
• Oversees literature inventory, replenishes when necessary, and assists sales with distribution to customers where applicable.
• Handles customer and BI employee registration via several supplier portals for classes, seminars, and other educational opportunities held at Bornquist or supplier’s facilities. 
• Updates Opportunities, Tasks, and Activities in CRM, attaching quotes, documents, and recording details of customer interactions.
• Collects submittals and IOMs from vendors, combines, and distributes to customers.
• Monitors general Sales e-mail and distributes as needed.
• Performs other related duties as assigned by management.

Qualifications:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience is preferred.
• Computer skills required:
  • Proficiency utilizing Enterprise software (Prophet 21 by Epicor). Training can be provided.
  • Computer proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality.
• Other skills required: 
  • Excellent customer service skills with a strong desire to go above and beyond to exceed customer expectations.
  • The ability to accurately assess customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
  • Communicating effectively verbally and in writing as appropriate for the needs of the audience.
  • The ability to listen to and understand information and ideas presented by others, both verbally and in writing.
  • The ability to express ideas and convey information clearly, simply and positively, both verbally and in writing.
  • Strong organizational skills and attention to detail.
  • Industry knowledge and technical aptitude a plus.

Competencies:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Physical Demands and Work Environment:

• Frequently required to stand, walk, and sit.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, or kneel. 
• Continually required to talk or hear.
• Continually utilize visual acuity to read technical information and use a keyboard.
• Occasionally required to lift/push/carry items less than 25 pounds.
• Specific vision abilities required by this job include: close vision; distance vision; depth perception and the ability to adjust focus.