Customer Service Assistant

About Us

Mangone Law Firm, LLC is a New Jersey-based immigration law firm that has been dedicated since 2012 to helping new Americans obtain legal status in the U.S. We proudly represent immigrants nationwide and are fully committed to excellence in customer service — deeply understanding our clients’ challenges and genuinely caring about their outcomes. We’re fueled by a strong corporate culture and clear core values. We’re prepared for a bright future and we’re looking for talented people who want to grow professionally and never settle for stagnation.

We’re an Inc. 5000 Honoree! Mangone Law Firm is proud to be recognized on the 2025 Inc. 5000 list of America’s fastest-growing private companies! This honor celebrates our team’s resilience, innovation, and dedication to delivering outstanding results for our clients — even in the most challenging times.

When you join Mangone Law Firm, you become part of a thriving, forward-moving team that’s committed to growth, excellence, and making an impact every single day. If you’re driven, proactive, and ready to grow with a company that’s nationally recognized for its success — we invite you to apply and build your career with us!

Position Summary

We’re seeking driven professionals ready to build strong client relationships. As a Customer Service Assistant, you will play an essential role in our Customer Experience Department, ensuring our clients feel heard, supported, and informed every step of the way. You’ll play a vital role in ensuring clients are heard, informed, and supported. Your work directly impacts client satisfaction, retention, and our reputation for excellence. You’ll be part of a collaborative, mission-driven team committed to making a difference.

Requirements

What You’ll Do

• Handle inbound and outbound calls, ensuring timely, professional responses.
• Manage notifications, letters, timelines, and reports for client cases.
• Follow up with clients, including those in “no cooperation” status, to confirm details and move cases forward.
• Schedule and confirm appointments.
• Use CRM and communication tools (Camplegal, Monday, Slack, Google Workspace) to track and manage interactions.
• Uphold high service standards by meeting KPIs for calls, follow-ups, and reporting.

What We’re Looking For

• Experience: Call center, customer service, or related experience (preferred).
• Bilingual: Clear and effective communication skills in both Spanish and English (written and spoken).
• Technical Skills: Strong command of Google Workspace and familiarity with CRM platforms.
• Soft Skills: Empathy, problem-solving, time management, and organizational skills.
• Flexibility: Availability for rotating shifts with full-time commitment.

Benefits

What do we offer you?

1. A competitive compensation : base payment per hour (Between $6 to $9er hour worked)
2. Ongoing professional development opportunities for you to strengthen your skills and grow in your career.
3. A dynamic and challenging work environment, where your talent will be valued and recognized.
4. The opportunity to make a positive impact on people's lives, helping them achieve their dreams of a better life in the United States.
5. Paid time off, available after 12 months.
6. 100% Remote.