General Manager

As an Assistant General Manager at Cooper’s Hawk, you’ll help lead a high-volume, full-service restaurant that includes a scratch kitchen, retail tasting room, and a thriving Wine Club program. You’ll ensure exceptional shift execution—from the food we serve to the uncompromising hospitality we deliver. You’ll provide leadership and development for both Management and Hourly Team Members, while partnering closely with the General Manager to achieve restaurant goals and grow our vibrant Wine Club Community.What You Will Get50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private EventsMonthly Complimentary Wine Tasting for TwoMedical, Prescription, Dental, Vision and Telehealth plus Wellness Discount401(k) with Company MatchHealth & Flexible Savings Accounts- Health and Dependent CareLong-Term Disability; Voluntary Short-Term DisabilityBasic Life and AD&D Insurance (with option to purchase additional coverage) Paid Parental LeavePaid Time OffAccess to Team Member Relief ProgramWellness and Mental Health Support“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and servicesTeam Member Rewards, Milestone Recognition and Referral Bonuses Career Development OpportunitiesHow You Will SucceedShow Up Ready: Come prepared, stay sharp, and start strong.Oversee overall restaurant operations and departments to include Service and Tasting RoomReview and approve front-of-house schedules in a timely mannerEnsure execution of food and service standards during shiftsEnsure policies and operating systems are followedAssist with weekly inventory procedures and financial reportingUse tools like POS systems, scheduling software, inventory systems, and Microsoft Office to stay organizedOwn What You See: Take responsibility, jump in, and do what needs to be done.Participate in hourly Team Member hiring and onboardingTrain and verify Team Members’ understanding of Cooper’s Hawk standardsOversee training for Managers in Development, Lead Restaurant Trainers, and new Team MembersMaintain a safe, secure, and healthy work environment for all Team MembersMaximize financial and operational results through effective planning and executionStay in Sync: Communicate often, move with your team, and keep service flowing.Ensure strong collaboration and communication between kitchen and front-of-house operationsPartner with the General Manager to lead the management team and achieve restaurant goalsConduct weekly inventory audits and support financial reportingAttend and contribute to Community and leadership meetingsMake It Personal: Be genuine, listen well, and tailor the experience.Represent Cooper’s Hawk values and create a respectful, positive, and professional work environmentDevelop and support Restaurant and Kitchen Managers through coaching and mentorshipEnsure Team Members have the tools, support and training needed to succeedAdd a Touch: Go beyond the expected to create memorable moments.Build and maintain the Wine Club Community by ensuring Team Members are trained to educate and invite GuestsCelebrate team achievements and milestonesLead by example and inspire a culture of pride and passionWhat You Will Bring3-4 years of supervisory experience in a full-service restaurant. Scratch kitchen experience preferredA minimum age requirement of 21 yearsExcellent verbal and written communication skillsAbility to read, understand and communicate in EnglishDemonstrates financial acumenProficient in Microsoft Office SuiteIs results-driven; able to coach team to hit restaurant targets (i.e. Wine Club Community growth)Preferred certifications include ServSafe and state/local licensing requirementsMust be able to lift and carry up to 40 lbs.Must be able to stand for at least 10 hours per shiftMust have the ability to work 50-60 hours per weekMust be able to work flexible shifts and schedules, inclusive of weekends and some holidaysMaintains a professional image by adhering to guidelines listed in the Team Member Handbook Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk. Cooper’s Hawk is an equal opportunity employer.? All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.