Emergency Communications Coordinator I (7PM-7AM)

Emergency Communication Coordinator

Join Our Team at Orlando Health Are you ready to make a difference in critical moments? Orlando Health is seeking a highly skilled and detail-oriented Emergency Communication Coordinator to serve as the central hub for emergency transport and patient transfer operations. In this vital role, you will coordinate and dispatch the Air Care Team, Critical Care Trucks, and Emergency Transfer Center activities, ensuring safe and timely transport across our healthcare network. As the first point of contact during urgent situations, you will manage multiple communication channels, operate advanced dispatch and EHR systems, and collaborate with physicians and healthcare teams to facilitate life-saving transfers. This position demands strong multitasking abilities, critical thinking, and calm decision-making under pressure. Ideal candidates are self-motivated leaders with experience in healthcare or emergency services, ready to take charge and ensure seamless coordination during high-stakes events. If you thrive in a fast-paced environment and want to play a key role in patient safety and care, we invite you to join our team at Orlando Health.

Shift- Variable shifts 7PM-7AM

Responsibilities

Dispatch:

• Performs primary flight following duties for all Air Care Team aircraft and Critical Care Trucks.
• Communicates with all flight/ground crew as needed relaying important information to ensure safe flight and increase situational awareness.
• Provides the safe conduction of all flight/ground operations for all heliports, FSED's, and Bases affiliated with the Air Care Team and Critical Care Trucks located on Orlando Health campuses both visually and via radio when applicable.
• Coordination of interfacility transport of patients within the OH system/network.
• Answers incoming requests for service and coordinates operations for the Air Care Team and Critical Care Trucks utilizing multiple telephones, computers, mapping software, radios, flight application(s), dispatch software, and other technology/software as required.
• Triages and performs multiple critical tasks in a stressful environment calmly and collectively and completes tasks in a timely manner.
• Operates specialized computer system(s), and EHR/EMR, for rapid entry and processing of all requests for air medical services.
• Operates the phone system to coordinate transfer and transport communication process.
• Collaborates with physicians and healthcare team to facilitate transfer and transport requests.
• Utilizes Orlando Health EHR system and applications to coordinate transfer and transport communication related to the patients' medical records.
• Dispatches flight/ground crews via department and OH approved dispatching systems, and radio swiftly, accurately, and efficiently.
• Demonstrates competency in unit specific tasks and skills as defined by unit specific competency list.
• Communicates appropriate information regarding aspects of the mission to fellow team members for effective decision making.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Utilizes policies, procedures and algorithms to facilitate critical thinking required to transfer and transport patients.
• Collaborates with leadership, as needed, to receive proper clinical support to ensure safe and timely transport and transfer of patients.

Emergency Transfer Center:

• Answers incoming requests for service and coordinates operations for the Emergency Transfer Center utilizing multiple telephones, computers, and other technology/software as required.
• Facilitates all requests for physician acceptance to Orlando Health hospitals via the Emergency Transfer Center (ETC).
• Triages and performs multiple critical tasks in a stressful environment calmly and collectively and completes tasks in a timely manner.
• Functions as a team member in all respects of the Air Care Team and ETC Team.
• Operates specialized computer system(s), and EHR/EMR, for rapid entry and processing of all requests.
• Operates the phone system to coordinate transfer and transport communication process.
• Collaborates with physicians and healthcare team to facilitate transfer and transport requests.
• Utilizes Orlando Health EHR system and applications to coordinate transfer and transport communication related to the patients' medical records.
• Demonstrates competency in unit specific tasks and skills as defined by unit specific competency list.
• Communicate appropriate information regarding aspects of the mission to fellow team members for effective decision making.
• Utilizes policies, procedures and algorithms to facilitate critical thinking required to transfer and transport patients.
• Collaborates with leadership, as needed, to receive proper clinical support to ensure safe and timely transport and transfer of patients.
• Maintains compliance with all Orlando Health policies and procedures.
• Performs all other duties as assigned.

Qualifications

Education/Training High School Graduate or equivalent. Medical Terminology course; or CNA license; or EMS Dispatch State of Florida EMT license may be substituted in lieu of course

Licensure/Certification None required

Experience Two (2) years of experience in clinical healthcare setting; or A State of Florida EMT license may substitute for up to one (1) years of the required experience