Human Resources Operations Specialist

Description Summary: The HR Operations Specialist is responsible for the accurate and timely entry of employee data into HR systems, supporting the HR Operations team in maintaining data integrity and compliance. This role works closely with HR Operations leadership and other HR functions to ensure employee records are complete, up-to-date, and aligned with organizational policies. The ideal candidate will have experience in HR Operations, HRIS data management, and employment lifecycle processing. Candidates should have experience entering and maintaining employee data in HR systems, processing hires, transfers, promotions, and other personnel actions, managing work authorization documentation, and ensuring data accuracy and compliance. Experience with iNFOR (Infor Talent Management), ServiceNow, and high‑volume transactional HR support is strongly preferred. This position is a hybrid position and requires onsite presence once a week. Responsibilities Data Entry & Management : Enter employee data for new hires, transfers, promotions, and other lifecycle events into HR systems. Maintain accuracy and completeness of employee records. Update and correct data as needed to ensure alignment with HR, Payroll, and Benefits requirements. License Verification : Verify the validity of licenses and certifications, coordinating with relevant licensing bodies as needed. Conduct periodic audits to ensure all credentials are current and compliant. Quality Assurance : Review entered data for accuracy and completeness. Identify and resolve discrepancies in employee records. Assist with regular audits of HR data to support compliance and reporting. Initial Point of Contact : Serve as the primary contact for candidates regarding data entry updates. Provide clear, timely communication to ensure a positive experience. ServiceNow Case Management : Respond to related inquiries via ServiceNow or other case management systems. Research and resolve operational cases promptly to support teammates and leaders. Collaboration and Communication : Communicate with HR team members to clarify data requirements and resolve issues. Provide support to HR Operations Supervisor and other HR staff as needed. Escalate discrepancies or compliance concerns to appropriate stakeholders for resolution. Share best practices and provide feedback to improve team effectiveness. Data Management and Reporting : Assist in generating reports on employee data for HR Operations leadership and other stakeholders. Suspension Management : Implement suspension of duties for teammates out of compliance and remove suspensions when licenses are updated and compliance is restored. Exceptional Teammate Experience : Deliver professional, reliable, and customer‑focused support throughout the interaction. Address inquiries promptly and effectively, demonstrating active listening and empathy. Process Improvement Evaluation : Identify areas for improvement within HR Operations workflows. Collaborate with peers and management to implement changes that enhance efficiency and experience. Project Management : Actively participate in projects designed to increase efficiency and promote teammate experience. Training Material Development : Develop and maintain Standard Operating Procedures (SOPs) for processes. Create training modules and reference materials for HR team members. Confidentiality and Data Security : Handle sensitive teammate information with the utmost confidentiality and adhere to data security protocols. Support all system regulatory surveys and audits by providing necessary documentation and information. Ensure compliance with data protection regulations and company policies. Other Information Education Requirements Associates’ degree or equivalency as outlined under experience. Licensure/Certification Requirements None required. Professional Experience Requirements If an Associate’s degree: no experience required. If a High School Diploma or GED: Four (4) years of relevant experience. Knowledge/Skills/and Abilities Requirements Excellent organizational skills, strong attention to details, and process oriented. Excellent communication and interpersonal skills. Proficient with excel and possess the capabilities of being able to complete V-Lookups to obtain data when needed. Demonstrated ability to maintain a confidential work environment, including handling issues with discretion, and good judgement. Ability to manage workload and achieve results with minimal supervision. Job Details Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: HR Administration Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $20.74 - $29.52 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Hybrid Work Schedule: Day Job Location of Job: US:NC:Morrisville Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully‑owned subsidiary of UNC Health Care System. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as applicants and employees with disabilities. #J-18808-Ljbffr