Retail Area Manager - Microsoft

Retail Area Manager for Microsoft Products

As a Retail Area Manager for our Microsoft products, you'll support and coordinate the work of Best Buy's Retail Sales Specialists in stores across a multi-state territory. You'll be responsible for training, developing, coaching and supporting team members in your service area. To help support your team, you'll become an expert on Microsoft products that help customers stay connected and productive. This is a hybrid role that offers a mix of remote work and time spent supporting store locations throughout Wisconsin, primarily in the Milwaukee and Madison areas, with occasional travel to Iowa. Ideally, we are looking for someone who lives in or near the Milwaukee or West Madison area to best support the needs of the role. What you'll do

• Coach a team of approximately 25 people across a multi-state territory
• Meet key performance indicator (KPI) goals for team and build relationships with Best Buy leaders to support Microsoft training goals
• Coordinate and execute meetings with all direct reports on a regular cadence virtually and in person if geography allows
• Become a subject matter expert on Microsoft products and train employees, both by request and to upskill underperforming store teams
• Travel overnight approximately once or twice a month, and attend off-site multi-day training twice a year
• Support program reporting requirements

Basic qualifications

• Must be at least 18 years old
• One year of leadership experience
• Previous experience in sales, customer service or related field
• Ability to work successfully as part of a team
• Ability to work a flexible schedule including holidays, nights and weekends

Preferred qualifications

• One year of consumer electronics industry experience
• Prior experience setting retail sales goals
• Proven leadership acumen
• Presentation skills; group training experience both in-person and virtually
• Microsoft suite proficiency, specifically PowerPoint, Outlook and Excel

What's in it for you We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life. Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. Best Buy is an equal opportunity employer.