Customer Service Representative - Aero-Glen International

Customer Service Rep

The Customer Service Rep is responsible for providing support and assistance to various internal and external stakeholders, including outside & inside sales, supply chain, operations, quality, and accounting personnel. You will also be ensuring daily execution of critical tasks that allow for customer sales to occur, including order entry, through order book maintenance and customer engagement.

Essential Duties and Responsibilities:

• Through order book maintenance ensure that proactive customer communication is occurring and internal actions are done to support on-time delivery of product.
• Receive, review and populate into the system critical data including Vendor Quotes, Customer Quotes and Sales Orders working to high standards of accuracy and promptness.
• Ensure that all Sales Orders have been formally acknowledged as required.
• Respond with urgency and in a timely manner, as requested; be proactive in the approach to the assigned workload and business needs.
• Continue to develop knowledge and awareness across a wide array of processes, IT Systems, and AGI's organization to mitigate order issues and solve problems for the customer and other internal stakeholders.
• Ensure that processes / procedures are followed to maintain compliance to quality requirements (i.e. vendor orders are only with authorized AGI vendors).
• Work cross functionally within the Supply Chain, Strategic Sourcing, Sales, Quality, Operations, and Accounting organizations to support customer requirements.
• Handle Controlled Unclassified Information (CUI) for assigned accounts and Federal Contract Information (FCI) as required.
• Performs other related duties as assigned.

Other Knowledge, Skills, and Abilities:

• Due to the criticality of your work, you need to have a strong accuracy for data entry, knowledge and understanding of warehouse work instructions, policies, and procedures.
• Microsoft Office proficiency.
• Customer service skills to provide the best service in diverse situations.
• Ability to multitask and be detail orientated.
• Demonstrated ability to identify process issues and drive process improvement.
• Open-minded self-starter with the ability to adapt, improvise and problem solve.
• Ability to work independently on multiple tasks and projects with various stakeholders.
• Knowledge of current supply chain management, purchasing and inventory control principles an asset.

Education / Experience Requirements: Minimum of 1-year previous experience in system portals data entry, preferred in aerospace industry. Internal and external customer service experience.

Other Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands and Work Environment:

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.

• Is occasionally required to stand; walk; reach with hands and arms; stoop, kneel, crouch, and crawl; and lift up to 10 pounds.
• Is regularly required to sit and use hands to finger, handle, or feel.
• Is frequently required to talk or listen.
• Works in moderate noise levels.
• Minimal travel required.