Customer Service Representative

Customer Service Representative

Job Locations


US-MO-Kansas City

Position Type


Regular Full-Time

Category


Administration/Support

Overview

Find your future at National Beef!

National Beef of Kansas City, Missouri, is seeking to hire a friendly professional to fill a position as Customer Service Representative. With competitive pay and benefits, stable work, and an environment that is caring and supportive, National Beef could become your next career move!

Competitive wages and benefits:

Family-friendly benefits including Health, Dental, and Vision
• 401 (k) with Company match
• Paid Vacation
• Paid Holidays
• Tuition Reimbursement

Hours for this position: Monday to Friday, 7 am to 4 pm

Responsibilities

Customer Service Representative responsibilities include but are not limited to:

• Provide support and service to our customers and sales staff
• Operate as a coordinator and tracker of order activity with customers, from inception of the order to delivery of the product
• Regular communication with multiple areas within the company including loading dock, transportation, logistics and customer purchasing/receiving departments
• Serve as an information provider and general problem solver on all orders and provide service to customers
• Other tasks will be working with the sales department and other internal areas as needed including scheduling to assist in getting product for customer orders
• Offer an enhanced level of assistance to account managers and service and support to their customers
• Other duties as assigned

This is an on-site position.

Qualifications

Qualified candidates for the Customer Service Representative position should possess the following:

• Excellent communication skills

• English / Spanish bilingual communication skills highly recommended

• Ability to effectively organize and handle multiple tasks simultaneously

• Ability to work in stressful circumstances and handle all types of personalities and levels of authority

• Ability to manage a high volume of emails and respond promptly

• Must be driven and goal oriented

• Self-Disciplined and Resourceful

• Must be punctual

• Ability to work with little or no supervision

Must Have:

• Minimum High School Education or Equivalent

• General office skills

• Professional Appearance

• Professional Attitude

• Good Work Ethic

• Computer Experience (including Microsoft Word and Excel)

• Previous experience with heavy phone work

• Reasoning and problem-solving ability

• 3+ Years customer service experience

Must be at least 18 years of age or older.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to provide visa sponsorship at this time.

Company Overview

National Beef is a leader in producing fresh, chilled and further processed beef products for customers in the U.S. and worldwide. We offer a variety of employment opportunities in our production, packaging, and hide tanning facilities that stretch from the western plains to the east coast. We strive to be the preferred employer in every one of those communities, whether it's measured by the number of people employed or the good we do in the area. We invite you to join our family, wherever you call home.

National Beef is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, natural origin, age, gender identity, protected veterans status, or status as a disabled individual.

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