General Manager

Job Description

Job Description

We believe in family fun. We believe in celebrating life's moments together. We believe in combining activity and an energetic spirit for friends and family to experience. Where social connectivity, activity and celebration give way to joy, exhilaration, growth and wellness.
We believe there's always an opportunity to experience play...another wall to climb, another game of dodgeball, another hoop to shoot, another day to fly on the trapeze or jump around with friends. Our global presence allows friends and families to share in the experience and enjoy playfulness in many different countries around the world in hopes to make the world a happier place!
We believe in celebrating play and accomplishments and the emotions felt as you experience free play the Altitude way!
The General Manager will assist and execute all aspects of the park operation including, but not limited to, guest services, food and beverage, training and operations. This individual will report directly to the franchise owner and work in tandem to reinforce operational and cultural standards.
KEY RESPONSIBILITIES
General
• Work with and support the owner & direct reports
• Coach and develop a large and diverse team through clear written and verbal communication
• Manage all facets of the operation, including regular financial reporting
• Establish and uphold Altitude standards and compliance
• Create and implement strategies for business growth
• Oversee Altitude's defined processes around inventory and reporting responsibilities
• Oversee labor and spending for entire facility, within the park's guidelines
• Track all spending and ensure it is accounted for and in accordance with the park's policies
• Develop the team by establishing profitability goals and rewarding positive behavior
People
• Recruit and hire talent
• Set and hold expectations of accountability with team, upholding brand standards
• Ensure execution of training programs to equip team to perform their job functions successfully and deliver positive guest experiences
• Maintaining a comfortable work environment and recognizing the importance of conflict resolution
• Create a work environment that promotes staff retention levels
• Assure staffing levels meet business needs, while taking into account team member well-being
• Maintain positive guest experience by using our SMILES philosophy
• Select and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at the park or support center team opportunities
Sales
• Execute sales and marketing plans in collaboration with support center team
• Manage the budget and business plan to meet or exceed planned financial performance, make adjustments as necessary to adapt to changing situations
• Maintaining positive community relationships and participating in local events
• Promote membership sales
• Draft, communicate, track and hold departments accountable for individual goals
Guest Services
• Create an on-brand Altitude guest experience through superior operations
• Oversee cleanliness of park and responsible for audit/inspections
• Ensures compliance with all policies, standards and procedures
• Maintains high visibility in guest areas during peak times
• Walk through the park & check for cleanliness, maintenance of attractions and signage
• Seek out guest feedback and use for management and hourly team development
• Follow safety and incident reporting guidelines
QUALIFICATIONS AND SKILLS
• 5+ years of experience managing a team in an entertainment or food and beverage environment
• Food safety or alcohol certification is a plus
• CPR/First Aid certification is a plus
• Strong leadership qualities including organization and time management
• Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth
• Workdays, nights, weekends, and holidays as required
• Operate in a fast-paced environment with constant distractions
• Lift and carry over 50 pounds regularly
• Achieve budgeted financial results in areas of responsibility
• Act as a mentor and lead by strong example
• Maintain a professional image