Investment Services Representative

Investment Services Representative

Responsible for selling and administering a broad range of investment and insurance services, i.e., investment products, life insurance, annuities, mutual funds, etc. Achieves customer service and sales goals as established in the bank's annual operating plan. Complies with operating policies and procedures established for the investment services function.

Essential Functions/Major Duties

• Sells and administers a broad range of investment services, e.g., investment products, annuities, mutual funds, etc.
• Meets with customers, prospects, and referrals directly profiling their financial objectives and selling the appropriate products to meet those objectives.
• Executes trades for customers.
• Sells life and other insurance products to customers.
• Solicits new business from present and prospective customers; maintains ongoing business relationships with present customers in order to take advantage of additional cross-selling opportunities.
• Identifies business opportunities and refers customers to appropriate personnel.
• Handles customer inquiries, executes account changes and maintains compliance-required databases.
• Executes other account changes (beneficiaries, payouts, asset allocations, etc.) for clients.
• Abides by all requirements of the FINRA, LPL, NYS Department of Insurance and other regulatory bodies. Abides by all requirements contained in the Interagency Statement.
• Maintains a thorough knowledge of the features and benefits of investment products and services, i.e., investment products, annuities, mutual funds, life insurance, etc., in order to ascertain customer needs and to sell in conjunction with these needs.
• Participates in investment product training programs for bank personnel to assist in providing investment services that meet customers' needs.
• Informs bank personnel of any changes in investment products and services.
• Maintains records of investment programs to ensure complete and proper documentation of such programs.
• Supports community offices in promoting investment products, e.g., special promotions, marketing programs, seminars and business development calls.
• Responsible for completing and processing account paperwork.

Duties Supporting Essential Functions

• Maintains a thorough knowledge of the features and benefits of all Investment Services products and services.
• Maintains a knowledge and adheres to all policies procedures and regulations that govern the Investment Services function.
• Maintains a working knowledge of all applicable software, systems and equipment.
• Promotes a positive team environment.
• Participates as necessary to ensure that the departments' daily responsibilities are met.
• Represents the Bank at various civic, charitable, educational and social affairs in order to develop and expand base of contacts.
• Performs other duties as assigned.

Minimum Qualifications

Job Specific Knowledge, Skills & Abilities:

• Proven track record with the ability to cross-sell products and services; strong negotiation skills
• Strong commitment to superior customer service; excellent customer service and interpersonal skills
• Thorough knowledge of the features and benefits of investment and insurance products and services.
• Proficient computer skills, including on-line trading, downloading information and programs and answering customer inquiries from the database.
• Strong organizational skills; attention to detail and accuracy skills.
• Ability to establish work priorities and remain flexible; ability to efficiently respond in an effective manner to a variety of demands in fast-paced environment.
• Ability to maintain strict confidentiality.
• Ability to perform independent judgment and decision making ability.
• Working knowledge of bank operating policies and procedures which impact customer service.
• Ability to read, write and speak English effectively; effective communication skills
• Ability to perform basic math (add, subtract, multiply, divide).

Education and/or Experience:

• A high school diploma or equivalent required.
• Associates degree normally required; Bachelors degree preferred.
• Series 7, General Securities Representative NASD exam required.
• License is required within six months of placement.
• Minimum Series 63 license and New York State Insurance licenses for life, accident and health required.
• Minimum of three (3) years' experience in related positions normally required.