Client Solutions Architect-Payments-Executive Director

Job Description

Leverage your deep technical knowledge and healthcare payments expertise to reshape how payer and provider clients experience our end-to-end payment solutions. 

As a Client Solutions Architect Director in J.P. Morgan Healthcare Payments, you are a technical expert for a set of products. You are well-versed in the sales cycle and in designing solutions to address clients’ complex problems. As a leader on your team with advanced technical capabilities, you leverage your skills to innovate on how products are solutioned, designed, enhanced, and modified, and create new ways for teams to successfully consult with clients to continuously improve their experience with the firm’s products.

You serve as the senior technical authority across the full spectrum of healthcare payment rails — spanning pay-in and pay-out solutions, payer-to-provider transactions, patient payment flows, and the remittance and reconciliation ecosystems that sit between them. Your domain fluency extends to clients' most complex operational, regulatory, and technical challenges — from claims payment modernization to real-time payment adoption across provider networks.

Job responsibilities

• Advises Client Solutions Architect teams on the strategies and best practices for configuring and modifying the firm's existing products and solutions, often in partnership with Technology, to fit complex client use cases.
• Coordinates with clients and our Development and Delivery teams, drawing on technical knowledge, experience, and client feedback to lead product design and define the development requirements for enhancements.
• Engages Sales in solutioning and mandating deal stages on high-level pricing, pipeline planning, and account planning.
• Leads solution design across the full healthcare payment lifecycle — including merchant, ACH, virtual card, check, EFT , and RTP rails — with deep understanding of how each rail maps to payer and provider industry payment strategies.
• Designs pay-in and pay-out solutions spanning claims payment, patient collections, premium billing, and provider reimbursement, with command of ERA/EOB, EDI 835/837, and HIPAA-compliant invoice or remittance delivery.
• Partners with Product Management to translate healthcare market trends — including value-based care payment models, price transparency mandates, and real-time payment adoption — into actionable product roadmap inputs.

Required qualifications, capabilities & skills

• 8+ years of experience or equivalent expertise working within a broad set of products to solve client use cases.
• Proven experience leading and developing high-performing technical client-facing teams in a complex, matrixed organization across payer and provider segments
• Demonstrated experience in structuring and handling complex business solutions or technology problems to meet client needs while advising teams on strategies and best practices
• Experience in supporting a Sales team while pitching and delivering complex technical products, projects, or applications
• Deep knowledge of healthcare payment rails including ACH, RTP, FedNow, virtual card, and check, with the ability to map rail selection to payer disbursement strategy and provider preference profiles
• Demonstrated fluency in healthcare payment standards including EDI 835/837, ERA/EOB, HIPAA transaction sets, and NACHA operating rules, with the ability to translate regulatory requirements into scalable solution designs

Preferred qualifications, capabilities & skills

• Experience with payer and provider payment models, including premium payments and billing, claims payments, and shared savings disbursement architectures
• Familiarity with healthcare IT systems, including common EHR and Rev Cycle platforms
• Familiarity with patient payment trends including payment plan platforms, price transparency tools, and healthcare consumer financing
• Working knowledge of AI and automation applications in healthcare payment solutioning, including intelligent document processing, remittance automation, and predictive payment routing

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.