Field Service Technician

Field Service Technician

Are you someone who loves helping customers and delivering exceptional service? Do you thrive on variety and enjoy a job that keeps you on the move? We strive to be the best service provider in the country and we have the awards to prove our excellence. We're looking for someone who shares our commitment to excellence and customer satisfaction.

Job Purpose

As a Field Service Technician, you'll be responsible for providing technical service and support for our customers in the field. We'll equip you with the knowledge and skills to troubleshoot and repair multi-function printers and scanners, conduct preventive maintenance, and deliver top-notch customer service. Join our team and be part of a company that prides itself on providing the highest quality of service to our customers. This position can be based out of our Sioux Falls or Sioux City location.

Compensation & Benefits

• Hourly rate between $20-$27/hr, depending on experience
• Consistent Monday-Friday, 8a-5p schedule
• Medical, Dental, & Vision Insurance Options
• 401K with Company Match
• 9 Paid Holidays plus earn 2 weeks of PTO in your first year
• Opportunities for Continued Education
• Support of a Well Established & Trusted Company

Job Tasks

• Inspect, troubleshoot, and repair copiers, scanners and multifunctional printers (MFPs) in customer locations
• Perform regular maintenance and inspections to ensure the proper functioning of all machines
• Respond quickly to customer calls and requests for service
• Install and configure new hardware and software as needed
• Provide on-site training to end users
• Maintain inventory of spare parts and supplies
• Document customer information, service calls, and machine history
• Stay up-to-date with new products and technologies

Requirements

Preferred Qualifications

1. Self-starter with great attention to detail and deadlines
2. Able to lift 75lbs, stand, stoop, crouch for prolonged periods with no issue
3. Active drivers license with auto insurance coverage or the ability to obtain insurance coverage
4. Be teachable and ready to learn new things as the industry changes and grows
5. Must pass a pre-employment background check

Performance will be reviewed on a periodic basis. An annual performance review will occur discussing historical performance and future planning and strategy.