Principal Technical Program Manager

Executive Director Global Technology Vendor Management

Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.

As an Executive Director in Global Technology Vendor Management, you will serve as a senior individual contributor and strategic program leader responsible for shaping and executing the Global Technology Vendor Management operating model—spanning strategy, financial stewardship, operating cadence, reporting/insights, and risk governance. You will lead complex, multi-year, cross-functional transformation initiatives that enhance how JPMorganChase manages its large, complex third-party portfolio across cost, performance, relationships, and risk.

In this role, you will partner across Global Technology and firmwide stakeholders—including Technology, Sourcing, Legal, Finance, and Risk/Controls—and serve as a key interface to the broader Global Technology COO organization, supporting delivery of the firmwide Third Party Governance program. Your structured problem solving, executive-level communication, and ability to drive outcomes through influence will be critical, with direct exposure to senior leadership forums.

Job Responsibilities

• Act as COO for Global Technology Vendor Management by setting strategic priorities, defining multi-year roadmaps, and driving execution against enterprise objectives.
• Lead delivery of transformation initiatives that optimize cost, reduce risk, and scale the vendor management operating model across the portfolio.
• Identify and implement operating model improvements (e.g., roles and decision rights, governance forums, escalation paths, controls, handoffs across partner functions).
• Translate enterprise Third Party Governance direction into practical, scalable processes and tooling improvements for Global Technology Vendor Management.
• Establish and run a disciplined operating cadence (e.g., leadership team agendas, business reviews, steering forums) to enable faster, better-informed decision-making with clear accountability.
• Develop executive-level materials (e.g., narratives, dashboards, decision memos) with clear storylines, risks, trade-offs, and asks.
• Partner across Technology, Sourcing, Legal, Finance, and Risk/Controls to align priorities, resolve issues, manage dependencies, and drive outcomes through influence (no direct people management required).
• Mature KPI/KRI frameworks and reporting to provide a consistent view of vendor portfolio health (e.g., performance, resiliency, financials/cost, concentration risk, compliance, lifecycle execution).
• Drive standardized management reporting and portfolio analytics; ensure data quality, clear definitions, and repeatable production processes.
• Produce actionable insights and recommendations that inform portfolio decisions, prioritization, and risk remediation.

Required Qualifications, Capabilities, and Skills

• Extensive experience in COO/Chief of Staff, business management, portfolio/program management, or operations leadership roles within large, matrixed organizations; technology and/or third-party/vendor management experience strongly preferred.
• Demonstrated ability to deliver complex, cross-organization initiatives through influence, governance, and structured execution (individual contributor role; no direct people management required).
• Strong business judgment and ability to synthesize ambiguity into clear priorities, decisions, and action plans.
• Executive-level written and verbal communication skills, including the ability to influence senior decision forums and create compelling executive materials.
• Strong analytical capability (e.g., metrics design, KPI/KRI development, trend and root-cause analysis) with a focus on actionable outcomes.
• Demonstrated technical fluency to partner effectively with technologists and assess processes, tooling, and operating model design across the vendor management lifecycle.

Preferred Qualifications, Capabilities, and Skills

• Experience supporting or driving enterprise Third Party Governance programs and associated control frameworks.
• Experience with vendor portfolio reporting/analytics, including data quality management and operationalization of recurring reporting.
• Familiarity with technology procurement and vendor lifecycle concepts (e.g., contract performance, resiliency oversight, concentration risk, compliance, and remediation tracking).
• Proven success leading multi-year transformation roadmaps that balance cost optimization with risk reduction and operational scalability.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.