Medical Front Desk Representative

Ophthalmic Consultants of Boston is seeking a motivated, customer-focused Front Desk Representative to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environment This person would be scheduled to work in our Yarmouth office with coverage as needed in Sandwich and Falmouth offices. Full time-Monday through Friday; Hours vary between 7-3:30, 7:15-4:15, and 8:30 to close.

Key Responsibilities:

• Greet and register patients promptly and courteously upon arrival.

• Verify and update patient demographics and insurance information.

• Possess working knowledge of a variety of insurance plans and coverages; determine eligibility and coverage for services.

• Collect co-pays, deductibles, and outstanding balances at check-in and check-out.

• Assist patients with past due balances, explaining payment options and processing transactions.

• Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments.

• Follow up on appointments to minimize no-shows and maximize productivity.

• Address patient inquiries in person with professionalism and care.

• Collaborate with clinical staff and management to ensure optimal patient flow.

• Take initiative in solving problems and escalating issues when needed.

• Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges.

Ideal Candidate:

• A High School Degree or GED.

• Minimum of 2-3 years of medical or health care related setting/front desk preferred 

• Proven experience with insurance verifications and patient billing.

• Must have a working knowledge of computer and respect for confidentiality. 

• Must be able to work in a fast-paced environment, paying close attention to detail.

• Epic experience a plus. 

• Bilingual skills a plus.

Benefits Offered:

• Health & Dental Insurance- eligible 1st day of employment

• Paid time off and paid holidays

• Health & Dependent Reimbursement Accounts

• 401(k) Plan with company contribution

• Company paid Life and LTD Insurance

• Employee discounts

To find out more about OCB, please visit our website at OCB is an Equal Opportunity Employer. All Employees must be fully vaccinated.

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