GPD Housing Case Manager - TFFVS - $30.06/hour

GPD Housing Case ManagerWage: $30.06 per hourClassification: Non-Exempt, Full-Time, Union RepresentedShift: Thursday-Saturday, Alternating Wednesdays, 10:00am-9:00pmLocation: Thayer Family Foundation Veterans Motel Shelter - GPDReports To: Program Manager and Team Lead SupervisorThis position has an introductory probationary period of 90 daysTHE POSITION:The Housing Case Manager supports individuals experiencing houselessness, including Veterans participating in the Grant Per Diem (GPD) transitional housing program, in overcoming barriers to housing and achieving long-term housing stability. This position provides individualized case management, housing navigation and retention services, benefits assistance, resource coordination, and participant advocacy to promote self-sufficiency, community integration, and overall well-being.The Housing Case Manager collaborates with participants to identify personal goals, assess strengths and needs, develop individualized service plans, and coordinate access to temporary, transitional, permanent, and supportive housing options. The position works closely with internal program staff, housing providers, healthcare professionals, government agencies, and community organizations to ensure participants receive coordinated, person-centered support.This position is part of a collaborative program team that may include Case Managers, Shelter Peers, program leadership, and community partners. Services are grounded in Housing First, trauma-informed care, harm reduction, and strengths-based practices that respect participant autonomy, dignity, and self-determination. The Housing Case Manager also assists with shelter operations as needed to maintain a safe, clean, and welcoming environment.THE PROGRAM:The Thayer Family Foundation Veterans Motel Shelter offers safe, supportive, and trauma-informed services for Veterans who are committed to an abstinence-based lifestyle. The program serves up to 18 adult participants, including historically marginalized Veterans who are part of the LGBTQIA2S+ and BIPOC communities. The program provides compassionate, Veteran-centered services, including Peer Support and Recovery Mentorship, housing and resource navigation, assistance with addressing medical and mental health needs, personal finance and budgeting guidance, and more. Staff collaborate closely with participants to ensure they have access to the support and resources needed to maintain their individualized recovery plans during their stay. Program staffing includes Certified Alcohol and Drug Counselors (CADCs), Certified Recovery Mentors, Peer Support Specialists, and other roles as determined by program needs.This position serves Grant Per Diem (GPD) participants residing within the Thayer Family Foundation Veterans Motel Shelter.CONFIDENTIALITY AND PERSONAL HEALTH INFORMATION (PHI):This position will have access to Protected Health Information (PHI) during the course of work activities. Applying the minimum necessary standard of HIPAA, the designated record sets to which this position may have access include all sections of the medical record, participant demographic information in the case management system, and related data. The employee is required to review the content of these records only to the extent necessary to accomplish assigned tasks. In addition, this position must comply with 42 CFR Part 2, which provides specific confidentiality protections for substance use disorder (SUD) treatment records. This means that any information identifying an individual as receiving or having received SUD treatment may not be disclosed without the individual’s written consent or as otherwise permitted under federal law. All staff are required to maintain strict confidentiality in accordance with these federal regulations and Do Good Multnomah’s internal privacy and data security policies. Any actual or suspected breaches must be immediately reported to a supervisor.ESSENTIAL DUTIES & RESPONSIBILITIES:Case Management and Individualized Service PlanningConduct weekly case management meetings with all assigned participants to review needs, assess progress, address barriers, and support progress toward individualized goals.Complete participant assessments and collaborate with individuals to develop, implement, and update service plans addressing housing stability, health, behavioral health, employment, education, and other identified needs.Provide ongoing follow-up, problem-solving assistance, and strengths-based advocacy to support participant self-determination and progress toward sustainable housing.Utilize motivational interviewing, trauma-informed engagement, and harm reduction practices to build trusting relationships and support participants experiencing serious and persistent mental illness (SPMI), substance use disorders, and other complex challenges.Support participants during escalated situations using appropriate trauma-informed de-escalation techniques while maintaining professional boundaries and prioritizing safety.Assist participants with transitions in care, including admission and discharge planning when hospitalization or sub-acute care is needed.Housing Navigation and RetentionAssist participants in identifying, applying for, and securing appropriate housing, including emergency shelter, transitional housing, affordable housing, permanent housing, and permanent supportive housing.Identify and help address housing barriers, including documentation requirements, income limitations, benefit eligibility, rental history concerns, and other obstacles to housing placement.Guide participants through housing applications, eligibility requirements, required documentation, and applicable program processes.Develop participants’ understanding of the skills, responsibilities, and support systems needed to maintain stable housing.Provide housing retention support by helping participants address tenancy-related challenges, coordinating with housing providers when appropriate, and connecting individuals with services that promote long-term stability.Assist GPD participants in understanding and meeting applicable program requirements and housing-related milestones.Advocate for participants with landlords, housing providers, and other relevant parties, as appropriate and with required authorizations.Benefits and Community Resource CoordinationAssist participants in applying for and accessing eligible benefits and supportive services, including medical insurance, food assistance, income supports, employment services, and job training programs.Maintain working knowledge of Portland Metro-area housing, healthcare, behavioral health, legal, social service, and housing retention resources.Coordinate referrals to healthcare providers, mental health services, substance use treatment, employment and education programs, and other resources identified in participants’ service plans.Develop and maintain effective working relationships with community organizations, government agencies, housing providers, and healthcare professionals to improve service coordination.Collaborate with the Department of Veterans Affairs (VA) liaison and Veteran-serving organizations to coordinate appropriate services for eligible participants.Assist with distributing hygiene kits, food boxes, and other essential supplies to participants as needed.Support participants in connecting with community resources and supportive networks that promote independence, social inclusion, and overall well-being.Documentation, Reporting, and ComplianceMaintain accurate, timely, organized, and confidential physical and electronic participant records in accordance with organizational policies, program requirements, and applicable regulations.Use the Homeless Management Information System (HMIS), CaseWorthy, and other designated systems to document participant engagement, assessments, service plans, case notes, services provided, housing progress, and outcomes.Complete required participant database entries and exits, maintain releases of information (ROIs), track services and progress evaluations, and submit required reports.Ensure documentation supports program operations, GPD requirements, funder expectations, and continuity of services.Participate in compliance reviews, quality assurance activities, quality improvement initiatives, and program evaluation efforts as directed.Protect participant information and comply with applicable confidentiality, privacy, security, and information-sharing requirements.Shelter Operations and Site SafetyAssist with routine shelter operations as assigned, including meal distribution, room checks, room turnovers, cleaning, and general site oversight.Follow established safety, sanitation, and site procedures to maintain a clean, secure, and welcoming environment for participants, staff, and visitors.Communicate site-related concerns to appropriate staff and collaborate with the program team to support consistent operations.Communication, Teamwork, and Professional DevelopmentCommunicate clearly, respectfully, and compassionately with participants, coworkers, supervisors, referral sources, vendors, and community partners.Attend required staff supervision, team meetings, trainings, and relevant community or professional meetings.Apply training, supervision, and constructive feedback to strengthen professional skills and improve service delivery.Maintain appropriate professional boundaries and exercise sound judgment regarding confidential information and participant relationships.Contribute to a collaborative and respectful team environment and participate in organizational diversity, equity, inclusion, accessibility, and anti-racism initiatives.Perform additional job-related duties as assigned by an authorized supervisor or representative.**This job description reflects the assignment of essential functions but does not prescribe or restrict the potential tasks assigned. Employees may be required to perform other job-related duties or follow additional job-related instructions provided by an authorized individual.SKILLS & ABILITIES:Knowledge of case management, housing navigation, housing retention, and community-based service coordination practices.Ability to work effectively with individuals experiencing houselessness, poverty, mental health challenges, substance use disorders, and other barriers to stable housing.Strong understanding of Housing First, trauma-informed care, harm reduction, motivational interviewing, and strengths-based advocacy.Ability to assess needs, establish individualized goals, coordinate services, monitor progress, and respond to changing participant circumstances.Ability to identify housing barriers, navigate complex service systems, and advocate effectively for participant needs.Knowledge of community housing resources, public benefits, healthcare, behavioral health services, and supportive programs, or the ability to develop this knowledge.Ability to respond calmly and compassionately to escalated situations using appropriate trauma-informed de-escalation techniques.Strong verbal and written communication skills, including the ability to communicate clearly and professionally with individuals from diverse backgrounds.Ability to work independently, exercise sound judgment, solve problems, and prioritize multiple responsibilities in a fast-paced environment.Strong organizational skills and attention to detail, including the ability to meet deadlines and maintain accurate records.Ability to reliably use HMIS, CaseWorthy, timekeeping software, Microsoft Office, Adobe applications, and other designated technology systems.Ability to maintain confidentiality, protect sensitive information, and establish appropriate professional boundaries.Ability to demonstrate a nonjudgmental, culturally responsive, and respectful approach to participants and coworkers.Willingness to learn, apply training, accept constructive feedback, and participate in continuous professional development.Ability and willingness to engage in Do Good Multnomah’s diversity, equity, inclusion, accessibility, and anti-racism efforts.MINIMUM QUALIFICATIONS:At least one year of case management experience working with vulnerable populations.Experience working with low-income individuals, particularly individuals experiencing houselessness, substance use disorders, mental health challenges, or other barriers to housing stability.Strong understanding of Housing First, trauma-informed care, and harm reduction models.Ability to reliably use organizational technology systems, including HMIS, CaseWorthy, timekeeping software, Microsoft Office, and other required applications.Ability to maintain accurate, timely, organized, and confidential participant records.Ability to communicate effectively and collaborate respectfully with individuals from diverse backgrounds and identities.Current Oregon Food Handler’s Card, or ability to obtain one within the first 90 days of employment.Must be able to pass a pre-employment drug screening in accordance with organizational policy and applicable state/federal regulations.Must successfully complete a pre-employment background check. Because this program operates within a designated school zone, certain convictions involving harm to minors or other vulnerable populations may disqualify applicants.PREFERRED QUALIFICATIONS:Experience working with Veterans or a strong understanding of Veteran and military culture.Experience providing housing navigation, housing placement, or housing retention services.Experience working in transitional housing, permanent supportive housing, or other homelessness services programs.Familiarity with the Grant Per Diem program and applicable VA or Veteran-serving community resources.Experience using HMIS, CaseWorthy, or comparable case management documentation systems.Experience coordinating services with landlords, housing providers, government agencies, healthcare professionals, and community-based organizations.Professional, volunteer, educational, or lived experience supporting individuals who are currently or formerly houseless and who face housing barriers, substance use challenges, or mental health disparities.EQUITY, INCLUSION, AND ACCESSIBILITY STATEMENT:Do Good Multnomah recognizes that qualified candidates from historically underrepresented communities may be less likely to apply for positions unless they meet every listed qualification. We seek the best candidate for the position and recognize that relevant skills and experience can come from nontraditional professional, educational, volunteer, and lived experiences.We encourage individuals to apply even if they do not meet every preferred qualification or are unsure whether their experience is transferable. We are committed to treating participants and coworkers with respect and dignity, valuing diverse backgrounds and perspectives, and fostering an inclusive, equitable, and supportive workplace.PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:This position requires the ability to perform routine tasks in an office and residential shelter environment. While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, reach with arms, talk, and hear. The employee may be required to stand, walk, bend, lift or move objects weighing up to 50 pounds, and navigate stairs. Work may involve exposure to varying noise levels and interactions with individuals experiencing behavioral or emotional distress.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. #J-18808-Ljbffr Do Good Multnomah