Associate Demand Field Service Technician

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Regional Service Manager-Western US Roles and Responsibilities In this role you willbe responsible forDemand AssociateField Service in Automation Energy Industries Service. Demand Associate Field Service Technician'sperformservicein accordance withABB standard processes, qualitystandardsand safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality service The work model for the role is:Hybrid #LI-Hybrid This role is contributing to the Automation, Energy Industries Division in Cleveland, OH. You will mainly be accountable for (upon completion of formal Trainee program): Provide site service to ensure safe and efficient plant operationutilizingthe ABB'sDistributed Control System. All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provideadditionalsupport where applicableatyourdirection). Troubleshootlow complexity tasks associated with thedistributed control system hardware, software issues, andmanagetechnical support requests on thecustomersbehalf tooptimizesystem performance. Maintain customer database byloggingeach call and the support provided. Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract. Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations. Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a "follow-up" system with customers to ensure the technical advice providedwaseffective. Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here createsrealimpact out there. Qualifications for the role High School diploma or GEDrequired. A special combination of experience and/ordemonstratedaccomplishments will be considered. Must be willing tomaintainovernight travel of 80%. Your Traineeship You will embark on a journey where you will develop and be mentored to provide outstanding field service support of ABB'sDistributed Control System. There are many career pathways in Field Service including Advanced Services, ABB University, Technical Support, Project Engineering, Commission Services, Research and Development, and Quality. Along your journey, you will get to meet many of ourpreviousAssociates that continue to have successful careers at ABB. If applicable, ABB relocation assistance will be provided. Associates will undertakeformal ABB University training, on-the-job training, and receive mentorship along their journey. A demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude. Applicants mustspeak fluent English,have a legal driver's license,and have a work authorization that wouldpermitthem to work for ABB in the US. What'sin it for you We empower you to take initiative, challenge ideas, and lead with confidence.You'll grow through meaningful work, continuous learning, and supportthat'stailored to your goals. Every idea you share and every action you take contributes to something bigger ABB is an Equal Employment Opportunity and affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more informationregardingyour (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and affirmative action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at View phone number on click.appcast.io. Protected Veterans and Individuals with Disabilities may request a reasonableaccommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonableaccommodations by calling an ABB HR Representative at View phone number on click.appcast.io or by sending an email to View email address on click.appcast.io. Resumes and applications will not be accepted in this manner. ABB Benefit Summary for eligible US employees Go to MyBenefitsABB.comand click on "Candidate/Guest" to learn more Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High DeductibleHealth Plan (with a Health Savings Account) called the High DeductiblePlan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D - 100% employee paid up to maximums Short Term Disability - up to26 weeks- Company paid Long Term Disability - 60% ofpay- Company paid.Ability to "buy-up" to 66 2/3% of pay. Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Parental Leave - up to6 weeks Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy. More about us ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit to learn more about the impact of our solutions across the globe. #J-18808-Ljbffr ABB Inc.