Tier 1 Help Desk

Tier 1 Help Desk

Location: Memphis, Tennessee (Onsite)

Role Overview

We are seeking a Tier 1 Help Desk professional to join our team. This role is focused on providing initial technical support to end-users. The position requires an individual who can address and resolve basic technical issues in a timely and efficient manner, ensuring a high level of customer satisfaction. You will be the first point of contact for technical assistance.

The ideal candidate will have hands-on experience with hardware deployments, strong attention to detail, and the ability to work effectively as part of a team in a fast-paced healthcare environment.

Company Overview & Culture

Our organization is a prominent entity in the Health & Life Sciences industry. We are committed to delivering exceptional service and fostering a collaborative work environment. We value professionals who are dedicated to problem-solving and providing outstanding support.

Key Responsibilities

Equipment Migration & Deployment

• Disconnect, transport, install, and reconnect desktop-level IT equipment, including:
  • PCs and workstations
  • Monitors
  • Printers
  • Scanners
  • Keyboards, mice, and other peripherals
• Follow established migration procedures and deployment schedules.
• Assist with equipment setup and validation in new locations.
• Ensure all devices are properly connected and functioning following deployment.

Inventory & Asset Tracking

• Track equipment and asset tags throughout the migration process.
• Assist with maintaining chain-of-custody requirements for relocated equipment.
• Support inventory audits and reconciliation efforts.
• Document equipment movement and deployment activities accurately.

Testing & Quality Assurance

• Perform basic device functionality testing following installation.
• Identify and escalate technical issues to Lead Technicians or Project Management.
• Verify equipment is operational and ready for end-user use.
• Support quality assurance activities and signoff processes.

Documentation & Reporting

• Record deployment activities, equipment status, and testing results.
• Maintain accurate documentation for project tracking and compliance purposes.
• Provide information required for asset management and ServiceNow updates.
• Follow all project documentation standards and procedures.

Team Collaboration

• Work closely with Lead Technicians, Project Managers, and fellow technicians.
• Participate in onboarding, training, and daily project meetings.
• Adapt to changing project priorities and construction schedules.
• Support a positive team environment focused on safety, quality, and efficiency.

Required Qualifications

• 1-3 years of experience in desktop support, hardware deployment, PC refresh, or related IT support roles.
• Basic understanding of computer hardware and peripheral devices.
• Experience setting up, moving, or troubleshooting desktop equipment.
• Strong organizational and communication skills.
• Ability to follow detailed procedures and documentation requirements.
• Comfortable working in a fast-paced, team-oriented environment.

Preferred Qualifications

• Previous experience supporting healthcare, enterprise, or large-scale deployment projects.
• Experience with inventory management or asset tracking processes.
• Familiarity with ServiceNow or other ticketing/asset management systems.
• Experience with PC installations, device imaging, or workstation deployments.

Additional Requirements

• Must be able to work on-site at the client campus.
• Must be flexible with shift schedules, including potential afternoon or second-shift assignments.
• Ability to lift, transport, and install IT hardware.
• Ability to work throughout multiple hospital floors and active healthcare environments.

Compliance Requirements

Due to the healthcare environment and proximity to vulnerable patient populations, candidates must meet all site-specific compliance requirements, which may include current immunization documentation, annual TB test documentation, background screening, and additional occupational health requirements.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.