Associate Field Service Engineer

Job Description

Job Description

Associate Field Service Engineer

Pay Rate: $35/hr
Travel: Approximately 80%
Position Type: Contract to Direct

Position Overview:

The Associate Field Service Engineer will be responsible for providing onsite maintenance, repair, and troubleshooting services for industrial robots and related system equipment at customer locations.

The ideal candidate is a customer-focused, hands-on problem solver with a strong technical background in mechanical, electrical, and electromechanical systems. This position requires extensive travel, flexibility, and a service-oriented mindset.

Primary Responsibilities:

• Perform preventative and scheduled maintenance on industrial robots and related equipment
• Troubleshoot and repair mechanical, electrical, pneumatic, and control system issues
• Replace robot grease, oils, batteries, and other components as needed
• Perform robot controller software backups and evaluate overall equipment condition
• Diagnose and resolve robot operational and process issues
• Document equipment performance, failure modes, troubleshooting activities, and repairs
• Communicate with customers to identify service requirements, necessary parts, and equipment
• Complete detailed field service reports following each customer visit
• Provide telephone-based technical support and troubleshooting assistance
• Maintain service tools, equipment, and technical documentation
• Coordinate with service management and technical support to ensure customer satisfaction
• Support robot installation, integration, setup, programming, and system optimization as needed

Required Qualifications:

• Associate degree or equivalent technical education, or relevant experience
• Minimum of 1 year of experience in a related environment involving robotics integration, installation, maintenance, or service repairs
• Experience with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair
• Ability to read and interpret electrical, mechanical, and pneumatic schematics
• Familiarity with industrial equipment, tooling, fixtures, gauges, and machining practices
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication, organizational, and customer service skills
• Proficiency with Microsoft Office and Windows-based applications
• Valid driver's license and ability to travel throughout the service area

Travel & Schedule Requirements:

• Approximately 80% travel to customer sites
• Ability to travel throughout the continental United States by car and air
• Willingness to be away from home for up to two weeks at a time
• Ability to travel during holidays, weekends, and overnight as required
• Flexibility to work second or third shifts, overtime, and unscheduled service calls
• Ability to respond to customer needs and service assignments on short notice

Preferred Qualifications:

• Previous experience with FANUC robots, controllers, and related equipment
• Experience with industrial automation, robotics, and manufacturing systems
• Customer-focused with a strong service-oriented mindset
• Ability to work independently at customer sites with minimal supervision
• Experience providing technical support or informal customer training

Physical Requirements:

• Ability to stand and walk for extended periods in manufacturing environments
• Ability to work on concrete floors and navigate industrial facilities
• Ability to lift up to 50 lbs.
• Ability to work safely in industrial and manufacturing environments

Additional Responsibilities:

• Provide informal onsite training to customers on robot operation and maintenance
• Participate in cross-training with service and technical support teams
• Assist with field failure investigations and recurring equipment issues
• Support robot integration and installation projects
• Conduct customer follow-up and courtesy calls between service assignments
• Comply with OSHA regulations, company safety guidelines, and customer site requirements
• Perform other duties as assigned

Branex Group is a Minority-owned Technical Staffing firm headquartered in Auburn Hills, MI. We are a Certified Women’s Owned Business through the Women’s Business Enterprise National Council (WBENC). We specialize in Engineering, Information Technology, Robotics, Human Resources, and Finance opportunities across the United States.

Branex Group is committed to being an Equal Employment Opportunity Employer and fostering a diverse and inclusive workplace. We ensure all applicants and employees are considered without discrimination or harassment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability status, genetics, or any other protected characteristic by State and Federal laws.

Branex Group offers the following benefits:
- Medical Insurance
- Dental Insurance
- Vision insurance
- Paid time off
- 401(k)

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Company Description

Branex Group is a Minority-owned Technical Staffing firm headquartered in Auburn Hills, MI. We are a Certified Women’s Owned Business through the Women’s Business Enterprise National Council (WBENC). We specialize in Engineering, Information Technology, Robotics, Human Resources, and Finance opportunities across the United States.\r\rBranex Group is committed to being an Equal Employment Opportunity Employer and fostering a diverse and inclusive workplace. We ensure all applicants and employees are considered without discrimination or harassment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability status, genetics, or any other protected characteristic by State and Federal laws.\r\r\rBranex Group offers the following benefits:\r- Medical Insurance\r- Dental Insurance\r- Vision insurance\r- Paid time off\r- 401(k)\r\r This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.