Service Writer / Dispatcher

Customer Service Advisor

Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.

Join a team that takes care of you. Here are some ways we do that:

• Competitive Pay and Performance-Based Bonuses
• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
• 401(k)
• Training and Tuition Reimbursement
• Work/Life Balance
• Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for by company

How You'll Make a Difference

As a Customer Service Advisor, you'll help ensure every service experience runs smoothly from start to finish. Your ability to coordinate technicians, communicate with customers, and keep operations moving forward will directly impact customer satisfaction, team success, and the quality of service we deliver.

What You'll Do

• Coordinate and dispatch technicians based on certifications, skills, and customer needs while providing timely updates throughout the repair process.
• Serve as a trusted point of contact for customers by answering questions, securing approvals, managing purchase orders, and ensuring a positive service experience.
• Monitor technician productivity, track repair progress, and help keep service work on schedule and aligned with company standards.
• Support the full service lifecycle, including parts coordination, vendor purchase orders, maintenance agreements, invoicing details, and operational follow-through.

What You'll Bring

• Strong customer service and communication skills with a genuine desire to help others.
• Ability to organize multiple priorities, manage schedules, and coordinate activities in a fast-paced environment.
• Attention to detail and confidence working with service systems, repair documentation, purchase orders, and invoicing processes.
• A team-first mindset with a commitment to professionalism, accountability, and continuous improvement.

Why You'll Love Working With Us

• You'll be part of a hardworking team that values safety, integrity, and doing the right thing.
• Your contributions will make a real impact on customers, teammates, and daily operations.
• You'll join a company that invests in its people and creates opportunities to grow and succeed.