Senior Systems Administrator
InstantServe LLC
Job Title
Position Overview: Responsibilities
- Administer and support cloud-native infrastructure powering FBI CJIS’s telecommunication systems, with a strong focus on AWS-hosted services, including AWS Connect, EC2, and S3.
- Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines.
- Manage telephony workloads and services within AWS Connect, ensuring high availability, security, and performance for mission-critical communication.
- Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime.
- Implement and maintain system hardening, encryption, IAM roles, network policies (VPC, security groups), and multi-factor authentication to comply with FBI CJIS security standards.
- Utilize Infrastructure as Code (IaC) tools such as AWS CloudFormation, Ansible, or Terraform to automate infrastructure provisioning and configuration.
- Support secure data backup/recovery processes for cloud environments, aligning with federal continuity and audit requirements.
- Contribute to CI/CD pipelines and DevSecOps practices in collaboration with cloud developers.
- Participate in SAFe Agile ceremonies, including planning, stand-ups, retrospectives, and system demos.
- Serve in an on-call rotation, ensuring rapid response to service-impacting incidents in telecommunication systems.
Required Skills and Experience
- 7+ years of experience administering Linux systems, with at least 3 years of AWS cloud infrastructure experience, preferably within GovCloud or similar secure environments.
- Deep understanding of AWS Connect operations, call flow configuration, contact lens integration, and AWS Lex/Lambda integration.
- Experience implementing and managing AWS Identity and Access Management (IAM), CloudWatch, S3, EC2, and CloudFormation.
- Familiarity with networking concepts in cloud environments including VPC, routing tables, security groups, and load balancing.
- Hands-on experience automating cloud infrastructure using Ansible, Terraform, or CloudFormation.
- Knowledge of cloud security best practices, including NIST 800-53 and FedRAMP-aligned controls.
- Experience working in SAFe Agile environments using JIRA and Confluence.
Vacancy posted 3 days ago
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