Community Impact Operations Associate- Chicago, IL & Boston, MA Based

We empower our diverse and inclusive staff to provide high-quality property management to our residents. We train our people to deliver superior customer service – focusing on how and why we do it. At POAH Communities, you can be part of our talented, energetic, customer‑service oriented team. Are you ready to join us? Position: Community Impact Operations Associate – Chicago, IL & Boston, MA Based Location: Corporate – Boston, MA Job Id: 1528 # of Openings: 1 About The Role Candidates must be based near one of our corporate offices in Boston MA, or Chicago IL, with regular travel access across our 13‑state footprint to support our properties. This role requires transportation and flexibility for regular travel. Join our entrepreneurial team dedicated to preserving affordable rental housing and thriving communities. Qualifications/Requirements One to two years of experience in housing, real estate, or resident services College Degree preferred; degree in social services, public health, human services, or community development preferred Project management experience Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook Familiarity with property management in affordable rental housing is a plus Ability to leverage data to support performance goals Possess strong oral and written communication skills Ability to foster and sustain strong relationships with team members, partners, and community stakeholders Resourceful in solving problems and maximizing resources Ability to work periodic overtime required Periodic travel may be required Responsibilities Serve as the daily point of contact for Community Impact Coordinators regarding requests, questions, resident referrals, or general problem‑solving Support the Community Impact central office department’s operations and administration by planning regular staff meetings, coordinating around internal organizational deadlines, tracking internal programs, and supporting interdepartmental collaboration Oversee a comprehensive onboarding process and orientation for new Community Impact staff Provide quality assurance and training support for site staff by reviewing performance reports with the Director(s), hosting monthly and quarterly meetings, and creating other support and accountability mechanisms Establish processes that drive successful goal setting among site staff Equip Community Impact staff to own and understand how to utilize their Community Impact budgets Manage and support portfolio‑wide internal and external communications, including POAH’s internal SharePoint site, quarterly Success Stories, and bi‑annual resident newsletters Stay current on industry trends, including best practices in resident services, asset building, and service‑enriched affordable housing Identify operational efficiencies in Community Impact and roll out new processes or strategies to enable Community Impact staff and partners to deliver maximum value to residents Manage sensitive information regarding residents, staff, and organizational growth Collaborate with data staff to support site operations Provide program management support to special initiatives Perform other related tasks as assigned Education Bachelor’s degree. Benefits An Extensive Benefits Package Including PPO Medical, Vision, and Dental Insurance Generous Time Off: 15 Days of PTO and 2 days of Personal Time in the First Year Plus 11 Paid Holidays Competitive 401(k) Matching, up to 4% of pay Wellness Program Flexible Spending Accounts for Medical, Dependent Care, Transit and Parking Tuition Reimbursement Program Employee Referral Incentive Program 12 Weeks of Paid Parental Leave Bereavement Leave Jury and Witness Duty Leave Company-Provided Life and Accidental Death & Dismemberment Insurance POAH Communities embraces equal opportunity employment and values workforce diversity. About Us POAH Communities is a mission-driven organization dedicated to building and improving communities. Beyond providing safe, comfortable, and affordable homes, we believe that well‑managed housing can empower residents and serve as a platform for their success. POAH Communities specializes in the professional management of affordable multifamily housing and currently manages over 13,000 affordable housing apartments across numerous states. POAH Communities has over 500 employees and is part of the Preservation of Affordable Housing, Inc. (“POAH #J-18808-Ljbffr POAH Communities, LLC