ASSISTANT MANAGER

Job Description

Job Description

Job Title: Assistant Manager 

Reports To: Alan Kemp, Program Manager 

Location: Patricia Handy Place For Women

FLSA Status:  Exempt  

EEO Classification:  Full-time  

Supervisor Position: Program Associates report to Assistant Manager

Job Function: Essential On-site

Overview 

N Street Village supports women in Washington, D.C. experiencing homelessness by offering a broad spectrum of services, housing, and advocacy in an atmosphere of dignity and respect.

If you’re a talented professional seeking a Washington, DC career where your work will make a real difference in people’s lives, we want you on our team.

The Assistant Manager- Operations for the Patricia Handy Place for Women (PHPW) supports the Program Manager in the daily operations of the low barrier shelter. The shelter has a maximum capacity of 162 beds, consisting of Employment, Senior and Low Barrier beds. This position reports to the Program Manager-Operations.

Key Role Responsibilities:

• Effectively assist Program Manager- Operations in leading PHPW operations team, client activities and overall shelter operations to meet agency mission.
• Supervise Program Associates, approve timesheets, ensure adequate staffing levels for each shift and provide coverage when staffing levels are less than adequate.
• Build rapport with residents, deliver services in a manner that is trauma-informed, dignified, and respectful
• Assist Program Manager in coaching and professional development of employees.
• Meet with residents to resolve disputes and de-escalate conflicts as necessary.
• Serve as a point of contact with community partners.
• Respond to phone calls from staff requiring guidance and/or support.
• Defuse and de-escalate difficult situations involving clients and staff.
• Assist Program Manager- Operations in maintaining a professional culture that promotes teamwork and empathy for residents.
• Assist Program Manager- Operations to ensure accurate, timely data entry of client information per contract requirements
• Attend all required training courses per contract requirements
• Participate in all scheduled leadership meetings
• Perform other duties as required.

Required Qualifications:

• A combination of education and experience to include at least 3 years of relevant experience with a focus on one of the following areas: mental health, physical health, addictions, employment, or trauma
• Minimum of 2 years’ experience supervising paid staff.

Skills and Competencies:

• Experience and ability working within outcome-based programs
• Knowledge of DC social services resources and compliance requirements
• Excellent ability to make and maintain respectful rapport with clients and co-workers from diverse backgrounds.
• Understanding and experience working with vulnerable populations and the related issues of addiction and mental illness.
• Values commensurate with a community committed to providing inclusive Programs without regard to race, religion, physical or mental ability, sexual orientation, gender identity and any other protected class.
• The ability to provide guidance to staff and coverage when needed, 24 hours.

Salary

Salary is commensurate with experience. The annual salary range for this position is $58,900 to $62,500

Benefits

• Health/Wellness:

• Medical
• Dental
• Vision
• Accident Plan
• Hospital Plan
• Critical Illness Plan
• Employee Assistance Program
• Short-Term Disability
• Long-Term Disability
• Financial:
• 403(b) Retirement Savings Plan
• Flexible Spending Accounts
• SmartTrip Pre-Tax Commuter Benefits
• Insurance:
• Life Insurance
• Travel Insurance
• Time Off:
• Vacation
• Sick Days
• Personal Leave
• Professional:
• Professional Development Reimbursement

Working Conditions and Physical Requirements  

The Assistant Manager’s duties may require sitting, standing, walking, bending, kneeling, reaching, and lifting or moving items weighing up to 50 pounds. Computer use, repetitive hand movements, shift work, and on-call availability may also be required.

Essential job functions must be performed with or without reasonable accommodation.

* May be exposed to infectious disease with little likelihood of harm if established procedures are followed

NSV is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.