Mobile Associate, Bilingual Spanish - Retail Sales

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. It’s better over here. The secret to our success is a culture built on our obsession with creating extraordinary experiences—for our people and for our customers. Mobile Associates (MA) are brand ambassadors who build energy for customers for our products and services. They thrive in fast‑paced environments where technology innovations, customer needs, and the Retail experience are continuously evolving. Job Responsibilities Build proficiency related to serving and selling to our customers, while providing an elite customer experience and building loyalty. Help customers pick up where they left off in their shopping journey, whether online, through Customer Care, or in‑store. Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store. Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan. Approach service and sales needs with composure, integrity, and compassion. Become skilled with and consistently use digital tools in interactions and onboarding. Show how our ever‑expanding coverage stacks up in customers’ neighborhoods. Explain why T‑Mobile plans and services will let customers live unlimited, feel the love, stay connected, and go further. Complete training on the T‑Mobile in‑store experience, new skills, and processes, knowledge of systems and reference resources. Make the most of time on shift, consistently seeking out information between customers and learning about innovations. Establish relationships with and partner with T‑Mobile employees across channels, including business and customer service. Successfully identify and handoff small‑business leads. Support team initiatives and create an inclusive environment. Education High School Diploma/GED (Required) Work Experience 6 months of customer service and/or sales experience, Retail environment preferred (Required) Knowledge, Skills and Abilities Passionate customer advocate with a desire to be yourself when connecting and having fun doing it. (Required) Competitive drive and proven ability to succeed in a fast‑paced sales environment. (Required) Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and providing resolutions to issues. (Required) Effective at balancing customer needs and performance goals. (Required) Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel No travel required. DOT Regulated Position No. Compensation Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After completion, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn at least $20 per hour inclusive of base pay and incentives. T‑Mobile Equal Employment Opportunity T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io‑mobile.com or calling View phone number on click.appcast.io. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr