Investor Relations Analyst

Seeking a motivated Investor Relations Analyst to serve as a primary contact for retail investors, manage account inquiries, and enhance customer experience in a full-time remote position. Key responsibilities Serve as a primary contact for a high volume of retail investors, addressing account questions and resolving issues Develop and apply strong knowledge of products and investment strategies to support investors effectively Evaluate AI tools to identify gaps and improve customer experience while collaborating with the team to scale operations Required qualifications 1+ year of customer service experience in a high-volume environment Understanding of proactive customer service's impact on brand loyalty and retention Strong written and verbal communication skills for explaining complex topics Ability to work independently while coordinating with a team High attention to detail and capability to manage multiple priorities