Customer Advocate

Customer AdvocateJoin Disabled Veteran Solutions (DVS) as a Customer Care Advisor. Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.Position DetailsJob Type: Full-time, remoteSchedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 8:00 PM (Eastern Time)Training: Comprehensive 7-week orientation with full training and ongoing supportEnvironment: 100% remote work opportunityRequirementsExcellent active listening and problem-solving skillsAbility to efficiently manage multiple systems and tasks while maintaining a professional and empathetic toneA genuine passion for improving the lives of othersHigh school diploma or equivalent (Bachelor's degree preferred)Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related fieldProficiency with various web-based platforms and toolsStrong attention to detail and organizational skillsHighly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.Preferred ExperienceExperience in healthcare, insurance, social work, or mental healthFamiliarity with medical terminology and health benefit plansProven success in remote customer facing role, especially in complex, high-volume environmentsWhy you'll love working with DVS:Competitive compensation and comprehensive benefitsOpportunities for professional growth and developmentA supportive, inclusive, veteran-owned organization committed to excellence and serviceIf you are ready to make a meaningful impact from the comfort of your home, we would love to hear from you. Apply today and join DVS, where your mission meets your purpose.Position details:Start date: Hiring for multiple start dates in November and January.Schedule: 8-hour shift. Training: 8:00 AM – 4:30 PM (Eastern Time).Pay: $18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities.A pre-employment drug screening and criminal background check are required prior to employment.