Credit Collections Specialist

Job Description

Job Description

We are looking for a detail-oriented Credit Collections Specialist to support accounts receivable operations. This position focuses on maintaining accurate cash application, managing commercial collections activity, and resolving deductions and chargebacks with a high level of professionalism. The ideal candidate brings strong analytical skills, clear communication, and the ability to work cross-functionally to keep customer accounts current and well-documented.

Responsibilities:

• Manage daily commercial collection activities and follow up with business customers to support timely payment and account resolution.

• Post and apply incoming payments accurately to customer accounts while maintaining a clean and up-to-date accounts receivable record.

• Investigate customer deductions and chargebacks, coordinate internal review when needed, and prepare the necessary credit documentation.

• Issue credits and refunds for approved returns, pricing adjustments, and customer service-related account requests.

• Reconcile receivable balances to confirm that transactions, payments, and adjustments are recorded correctly and completely.

• Partner with sales, account services, and other internal teams to address billing disputes and resolve account issues efficiently.

• Prepare recurring reporting related to chargebacks, deductions, and collection trends to support financial visibility.

• Contribute to month-end close tasks by identifying discrepancies, organizing support files, and ensuring account activity is properly documented.

• Escalate complex or sensitive account concerns according to departmental guidelines and assist with additional finance team priorities as needed.

• 5+ years of experience in a high-volume B2B credit and collections environment.

• Background in manufacturing or distribution is strongly preferred.

• College degree or an equivalent combination of specialized training and relevant work experience.

• Demonstrated knowledge of commercial chargeback and deduction workflows, including research and resolution.

• Strong proficiency with Microsoft Office, including advanced Excel capabilities.

• Experience handling cash application and accounts receivable reconciliation with a high degree of accuracy.