Customer Service Representative

Customer Care Specialist

The Customer Care Specialist plays a critical role in creating an exceptional homeowner experience by serving as a trusted point of contact for customers interested in Baird's foundation and concrete solutions. This role helps homeowners navigate the initial stages of their repair journey by providing timely support, answering questions, and scheduling appointments with our System Design Specialists.

This position is responsible for managing inbound calls, outbound campaigns, and multi-channel customer interactions to convert leads into scheduled appointments, support customer retention efforts, and maintain efficient sales calendars. The Customer Care Specialist works closely with internal teams to coordinate scheduling needs, document customer information, and ensure a seamless transition throughout the customer journey while following established processes and delivering a high level of service.

Demonstrated customer service experience with the ability to build relationships, provide solutions, and create positive experiences for homeowners. Prior experience in customer service, sales, retail, call centers, or other customer-facing environments is preferred.

Strong communication and problem-solving skills with the ability to confidently interact with customers through phone, chat, and other communication channels while addressing questions and providing solutions.

Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy, organization, attention to detail, and consistent follow-through on customer needs and scheduling activities.

Comfortable utilizing technology, customer relationship management systems, and various software platforms to document customer interactions, manage information, support scheduling activities, and collaborate effectively with internal teams.

We offer a competitive benefits package designed to support your health, financial well-being, and work-life balance. This includes medical insurance, dental and vision coverage, employer-paid life insurance and short-term disability, and a 401(k) plan with up to a 5% match. We also offer a health savings account (HSA) and a dependent care flexible spending account (FSA). You'll also receive weekly PTO accrual, per diem for overnight travel, and on-the-job training to support your growth and development.