Order Fulfillment Manager
KDS Strategic Search Group
Job Description
Order Fulfillment Manager
This is a hands-on role combining customer service and wholesale distribution operations . The person will take ownership of customer order problems, coordinate a fast resolution, and investigate what went wrong to help prevent repeat issues.
Title: Warehouse Manager
Location: Staten Island
Shift: Day
Experience level: 5+ years of Order Fulfillment
Compensation: Open
Location: On-site
Key responsibilities
- Monitor the central issue inbox and respond quickly to incorrect orders, missed or late deliveries, picking errors, returns, and other service problems.
- Communicate directly with customers, explain solutions, and provide updates through confirmed resolution.
- Coordinate with Warehouse, Dispatch, Sales, Purchasing, and Finance to arrange replacement orders, delivery corrections, and other necessary actions.
- Get into the warehouse, speak with employees, investigate discrepancies, and identify root causes.
- Track recurring problems and work with department managers on corrective actions.
- Follow up until every request is acknowledged and completed.
Ideal candidate
- Strong understanding of wholesale distribution, warehouse operations, inventory, shipping, and the full order cycle.
- Proven customer service skills, including handling complaints and difficult conversations.
- A proactive, resourceful problem solver with urgency and exceptional follow-through.
- Comfortable working with frontline warehouse employees, customers, and management.
- Able to drive accountability across departments without directly supervising them.
- ERP and reporting experience preferred.
- Bilingual (English/Spanish)
Send a resume and the best number to reach you.
Vacancy posted 10 days ago
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