Front Desk & Customer Service Coordinator

Job Description

Job Description

GBT foods is seeking a detail-oriented and reliable Front Desk & Customer Service Coordinator to support daily office operations and high-volume order processing.

This role is the first point of contact for visitors and customers and plays a critical role in ensuring accurate order entry, timely communication, and coordination with warehouse and sales teams.

Key Responsibilities

• Greet and assist visitors, customers, and vendors professionally
• Manage incoming calls, emails, and inquiries with proper routing and follow-up
• Process high-volume customer orders accurately and efficiently (ERP system: Sage 100)
• Verify order details, pricing, and product availability before submission
• Coordinate with warehouse and sales teams to ensure timely fulfillment
• Monitor order status and proactively follow up on delays or discrepancies
• Maintain accurate records of orders, communications, and documentation
• Support general administrative tasks (filing, data entry, supply coordination)
• Maintain a clean, organized, and professional front desk environment

Qualifications (Required)

• Associate’s or Bachelor’s degree required
• Minimum 1 year of order entry or administrative experience in a fast-paced environment
• Strong attention to detail and accuracy in data entry
• Clear and professional communication skills
• Ability to multitask and manage competing priorities
• Proficient in Microsoft Office (Excel, Outlook, Word)

Preferred Qualifications

• Experience with ERP systems (e.g., Sage 100)
• Background in wholesale, distribution, or logistics environment
• Experience handling customer inquiries and order coordination

What We’re Looking For

• Strong sense of accountability and follow-through
• Ability to stay organized under workload pressure
• Professional front desk presence and customer-focused mindset
• Team player who can coordinate effectively with warehouse and sales

Why Join Us

• Stable and growing company in food distribution
• Structured work environment with clear processes
• Opportunity to gain hands-on experience in operations and customer service
• Potential for growth into operations or supervisory roles

GBT Foods, Inc., founded in 2015, is an supplier of bubble tea, frozen yogurt and snow shaved ice products. Whether you have an existing restaurant business, or just start to having an idea of opening a store, we offer a complete product line of Asian style products you will need. We sell Bossen products which provide the ingredients you need for drinks or toppings for bubble tea, shaved snow ice and frozen yogurt.

Located in Houston Texas, Edison New Jersey, Rosedale Maryland and Woodridge Illinois, GBT Foods also serves as a business consultant to restaurant owners and entrepreneurs in the area and nationwide.

Browse through GBTFoods.com and BossenStore.com for more information!

Company Description

GBT Foods, Inc., founded in 2015, is an supplier of bubble tea, frozen yogurt and snow shaved ice products. Whether you have an existing restaurant business, or just start to having an idea of opening a store, we offer a complete product line of Asian style products you will need. We sell Bossen products which provide the ingredients you need for drinks or toppings for bubble tea, shaved snow ice and frozen yogurt.\r\n\r\nLocated in Houston Texas, Edison New Jersey, Rosedale Maryland and Woodridge Illinois, GBT Foods also serves as a business consultant to restaurant owners and entrepreneurs in the area and nationwide.\r\n\r\nBrowse through GBTFoods.com and BossenStore.com for more information!