Technical Support Specialist

Technical Support SpecialistOur client, an innovative leader in the automotive industry, is seeking a dedicated Technical Support Specialist to join their dynamic team. As a Technical Support Specialist, you will be part of the Customer Support Department supporting the inter-departmental support area within a call center environment. The ideal candidate will demonstrate excellent troubleshooting skills, strong communication abilities, and a proactive attitude, which will align successfully in the organization.Location: Fort Lauderdale, FLPay Range: $18.26Shift: Training schedule will be for one month between 9:00am -6:00pm Mon-Fri. Production schedule will be 9:00am - 6:00pm Tue- Sat after training.What's the Job?Respond to service requests, incidents, and reported issues within the set SLAs to ensure prompt resolutionField incoming requests made to the service desk via phone, email, and ticketing system, maintaining courteous and efficient communicationResolve routine technical problems and escalate complex issues to higher support tiersWork independently to troubleshoot and resolve incidents, escalating complaints to upper management when necessaryCollaborate with team members to foster a friendly, helpful environment and contribute to continuous improvementWhat's Needed?2-4 years of experience working in a call center environmentExcellent computer proficiency and familiarity with troubleshooting toolsAbility to explain technical issues clearly to both technical and non-technical customersStrong troubleshooting and diagnostic skills related to technical issuesSelf-motivated, disciplined work ethic with the ability to work independently and collaborativelyWhat's in it for me?Opportunity to work in a fast-paced, innovative environment within the automotive industryEngage in meaningful work supporting a global brandTemp to Perm opportunityJoin a team committed to excellence and continuous growthBe part of a company that values diversity and inclusionUpon completion of waiting period associates are eligible for:Medical and Prescription Drug PlansDental PlanSupplemental Life InsuranceShort Term Disability Insurance401(k)