Director of Training - Aviation

Director Of Training

TFG Aviation is seeking an experienced, innovative, and operationally focused Director of Training to lead the development, implementation, and execution of enterprise-wide aviation training programs across all service delivery operations. This leadership role is responsible for designing standardized, compliance-driven, and performance-based training initiatives that support operational excellence, workforce readiness, safety compliance, customer satisfaction, and airline partner training compliance throughout the organization.

The Director of Training will play a critical role in ensuring employees across all aviation service lines are properly trained, equipped, certified, and operationally prepared to perform in highly regulated airport and airline environments. This role will partner closely with Service Delivery, Safety, Operations, Human Resources, Quality Assurance, Technology, and airline customer leadership teams to drive continuous workforce development and operational consistency across the organization.

TFG Aviation's Service Delivery Model is centered around frontline workforce engagement, standardized processes, operational excellence, safety integration, enabling technology, and performance management.

Position Summary

The Director of Training is responsible for creating and managing comprehensive training programs for frontline employees, supervisors, managers, and operational leaders across multiple aviation service lines. This role ensures all training programs align with FAA, TSA, OSHA, airport authority, airline customer, and company compliance standards while supporting operational efficiency, workforce readiness, and customer service excellence.

This leader will oversee training strategy, curriculum development, onboarding programs, recurrent training, operational readiness initiatives, airline partner CBT compliance, OJT programs, specialized operational training, competency tracking, and leadership development programs throughout TFG Aviation's Service Delivery organization.

Key Responsibilities

Training Strategy & Program Development

• Design and implement enterprise-wide aviation training curriculums tailored by role, service line, customer, and operational requirement.
• Develop structured training programs for frontline employees, supervisors, managers, and operational leadership teams.
• Create scalable onboarding, recurrent training, refresher training, and cross-training programs.
• Standardize operational training processes across all stations and service lines to ensure consistency and compliance.
• Ensure all training materials and procedures align with organizational objectives, airline customer requirements, and operational best practices.

Airline Partner Training Compliance

• Oversee compliance for all airline partner Computer-Based Training (CBT) programs and customer-mandated training requirements.
• Ensure employees complete all required airline-specific compliance training within required timelines.
• Maintain oversight of training compliance platforms including airline portals, LMS systems, and contractor/vendor management systems.
• Coordinate recurrent airline training requirements, certification renewals, badging-related training, and operational qualifications.
• Partner with airline customers to ensure alignment with evolving operational procedures, safety standards, and customer service expectations.
• Monitor and audit station-level training compliance to ensure operational readiness and customer audit preparedness.

Operational & Specialized Training Programs

• Develop and oversee structured On-the-Job Training (OJT) programs for frontline operational employees.
• Implement standardized OJT guides, task validations, shadowing programs, and field competency evaluations.
• Develop specialized operational training programs for high-risk and highly regulated functions, including:
• Aircraft Cabin Cleaning
• Exterior Aircraft Cleaning
• Ramp Operations
• Cargo Handling & Logistics
• Wheelchair Assistance Services
• Catering Security Operations
• Janitorial Operations
• Coordinate specialized training related to aircraft servicing procedures, GSE equipment, chemical handling, PPE usage, operational safety, security procedures, and customer-specific operational protocols.
• Ensure operational leaders are properly trained to coach, validate, and certify frontline employee competencies.

Regulatory Compliance & Safety Training

• Ensure compliance with FAA, TSA, OSHA, DOT, airport authority, and customer-specific training requirements.
• Develop and maintain Safety Management System (SMS) training programs.
• Implement OSHA-mandated safety training programs for high-risk operational environments.
• Coordinate required security training for regulated service lines including cargo operations and catering security.
• Partner closely with Safety & Compliance leadership to integrate operational safety standards into all training initiatives.
• Ensure training documentation, certifications, and operational qualifications are maintained and audit-ready at all times.

Operational Readiness & Workforce Development

• Develop competency-based training validation programs that go beyond compliance requirements to improve operational performance.
• Implement scenario-based training, simulations, hands-on operational exercises, and structured OJT programs.
• Establish workforce development initiatives focused on employee growth, engagement, and retention.
• Support leadership development and succession planning initiatives across operations.
• Introduce cross-training opportunities to enhance workforce flexibility and operational scalability.

Performance Management & Training Analytics

• Utilize training metrics, workforce analytics, and KPI reporting to measure training effectiveness and operational readiness.
• Develop training scorecards and reporting dashboards to monitor compliance, participation, certifications, and performance trends.
• Partner with Service Delivery and Operations leadership to identify operational gaps and develop targeted training solutions.
• Continuously improve training methodologies based on operational performance data, audit results, customer feedback, compliance trends, and workforce needs.

Technology & Learning Systems

• Leverage technology platforms and digital learning tools to modernize training delivery and tracking.
• Support integration of learning management systems (LMS), airline training portals, operational performance platforms, and workforce analytics tools.
• Develop blended learning approaches utilizing classroom instruction, virtual training, mobile learning, CBTs, and field-based operational training.
• Utilize automation and reporting systems to improve training compliance visibility and workforce readiness tracking.

Customer Experience & Operational Excellence

• Ensure training programs support superior customer service, operational consistency, and service delivery excellence.
• Collaborate with airline customers and operational leadership teams to align training with customer expectations and contract requirements.
• Support operational initiatives focused on quality assurance, service recovery, and continuous improvement.

Qualifications

• Minimum of 7–10 years of progressive leadership experience in aviation training, operational training, workforce development, or airline/airport operations.
• Strong working knowledge of FAA, TSA, OSHA, airport authority, and aviation regulatory requirements.
• Experience managing airline customer CBT compliance programs and operational training requirements.
• Proven experience developing and implementing large-scale operational training programs in highly regulated environments.
• Strong understanding of OJT development, competency validation, instructional design, and adult learning principles.
• Experience managing multi-site training operations and workforce development initiatives.
• Experience utilizing LMS platforms, workforce analytics tools, airline compliance portals, and training tracking systems.
• Exceptional leadership, communication, facilitation, and organizational skills.
• Ability to travel extensively to support operational locations and field training initiatives.

Why Join TFG Aviation?

TFG Aviation is committed to delivering best-in-class aviation support services through operational excellence, workforce engagement, safety leadership, innovation, and customer-focused service delivery. Our Service Delivery Department plays a vital role in developing the frontline workforce that powers our operations nationwide.

This is an exciting opportunity for a dynamic training leader who is passionate about workforce development, operational excellence, aviation compliance, and building scalable training programs that drive measurable business impact.

The Facilities Group is an Equal Opportunity Employer committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. The Facilities Group provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

This commitment extends beyond compliance with equal opportunity laws; it is integral to creating an environment where individuals from all backgrounds and perspectives are respected and valued. The Facilities Group believes in the strength of our people, the ideas they contribute, and what we can accomplish together.

Consistent with the Americans with Disabilities Act (ADA) and all applicable laws, The Facilities Group will provide reasonable accommodations to qualified applicants and employees with