Program Manager

We save lives while providing the opportunity for people to realize their healthy selves. Monte Nido Rivertowns, located in Irvington, NY, is a residential treatment program exclusively for adults seeking treatment for Anorexia Nervosa, Bulimia Nervosa, Binge Eating Disorder, or Exercise Addiction. Monte Nido’s treatment approach focuses on the restoration of physiological and nutritional balance, implementation of healthy eating and exercise routines, elimination of harmful behaviors, and development of motivation and treatment engagement. Our objective is to help each client achieve a clear understanding of their eating and/or exercise disorder and its effect on their life, as well as an individualized appreciation of what is necessary for their personal recovery. Program Manager Schedule: Monday-Friday with on-call responsibilities Pay: $66,300-$75,000 per year depending on experience The Program Manager facilitates the execution of all program operations in accordance with the Monte Nido philosophy and mission. The Program Manager oversees the administrative end of the daily functioning of the facility and helps ensure that the clinical team can best carry out their duties while conforming to state and other regulatory standards. The Program Manager supports the Clinical Director through admissions and client chart oversight, and supervises and facilitates facility‑wide quality improvement and risk management in conjunction with the Compliance Director. Key Responsibilities Facility Related Duties and Responsibilities Gather data, organize data, schedule, and conduct quarterly mandated meetings for Joint Commission, state licensure, and OSHA. Serve as facility point‑person for all compliance, licensing, and facility‑related issues. Work with the Compliance Director to maintain program compliance with state licensing bodies, Joint Commission, and other regulating and accreditation organizations. Ensure that facility‑wide inspections are up to date and that facilities comply with building and safety codes. Ensure stored client personal belongings are accounted for and update logs as needed. Participate in other organization‑wide compliance activities as time allows. Be responsible for Emergency Management and Environment of Care, including coordination of fire drills, monthly safety audits, disaster drills, maintaining Emergency Management Plans, and training staff. Update the Emergency Management binder with all admissions and discharges. Assist with scheduling needs of the facility in cooperation with the Clinical Director. Remain on site as part of the emergency team when required. Complete all Quarterly Meeting Minutes and submit them to Compliance. Coordinate with the property manager and provide a list of required needs. Maintain appropriate salt and bleach in the water filtration system as required. Manage the facility vehicle, maintenance, and logs. Administrative Responsibilities Facilitate communication with clients and families. Record daily attendance and census into Salesforce by 9 am local time and coordinate with Billing on all authorizations. Establish, maintain, and distribute all policies and procedures with the Compliance Director. Manage incident reports and associated documentation with the Clinical Director. Maintain familiarity with all client files and pertinent information. Assist in chart management to ensure all required documents are completed and signed. Attend and participate in all required staff meetings and management meetings. Responsible for day‑of admissions, including creating client charts, coordinating with Admissions, preparing the client room, orienting client and family, and reviewing consents. Facilitate tours with potential clients, outpatient providers, and visiting professionals. Ensure all admission and discharge surveys are provided and completed. Support the milieu, transport as needed, and provide additional coverage. Ensure discharge documents are completed and client leaves with all belongings. Supervise administrative office operations and purchase supplies. Reconcile credit cards and upload receipts by month‑end. Review mail and send accounting checks to the program. Send invoices to accounting for contractor payments. Create all client binders and parent information packets. Management Responsibilities Execute daily operations, supervise administrative services, and coordinate personnel. Lead and performance‑manage Lead Recovery Coaches and Recovery Coaches. Maintain and implement a schedule for Lead Recovery Coaches and Recovery Coaches, including an on‑call schedule. Cover recovery coach shifts as needed and take emergency phone calls. Assist with Joint Commission, OSHA, and state‑required training for all staff. Issue and track mandated monthly training logs and manuals for all staff, including off‑site employees. Ensure adherence to Monte Nido rules, policies, and guidelines. Coordinate with supervisors and HR to keep staff current with Joint Commission requirements. Assist in orientation and onboarding of new hires. Maintain personnel files with HR. Complete timecards and payroll on a bi‑weekly basis for all staff. Remain available for on‑call duty and cover voids or call‑offs. Overall Duties Exercise maturity of judgment while maintaining confidentiality and professionalism. Maintain the values and philosophy of the Monte Nido mission statement. Adhere to Monte Nido policies and procedures. Provide additional program support as needed. Perform other tasks as assigned. Qualifications Bachelor’s Degree. Experience in a supervisory or leadership role in a day treatment, residential, or hospital setting. CPR certification required or obtained within 90 days of hire. Benefits Competitive compensation. Medical, dental, and vision insurance coverage. Retirement plan. Company‑paid life insurance, AD&D, and short‑term disability. Employee Assistance Program. Flexible Spending Account. Health Savings Account. Paid time off. Professional development. And many more. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #J-18808-Ljbffr Monte Nido