Network Engineer

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Under the direction of the Manager, IT Infrastructure, the Network Engineer will support network activities in a multi-vendor, multi-platform computer environment. Responsible for the daily technical support of the Beth Israel Lahey Health (BILH) computing networks, and the installation, maintenance, and tuning of network software and hardware. Consults with the Manager, IT Infrastructure on specific matters requiring clarification, interpretation, or exception to standard policies and procedures.

Job Description:

Essential Duties & Responsibilities including but not limited to:

Network Services

• Participates in Change Management and Root Cause Analysis meetings as directed.

• Documents all required activities in the BILH IT ticketing system.

• Install, configure, and support various routers, switches, and wireless access points.

• Install, configure, and support various vendor management applications dealing with routers, switches, wireless access points, circuit monitoring, and configuring management.

• Install, configure, and support appliances dealing with DHCP and DNS services.

• Provides detailed network diagrams, as needed, using Microsoft Visio.

• Updates databases for items such as circuit IDs, pictures, and IP addressing.

• Maintain and or update network equipment images and configurations

• As assigned by the Manager, IT Infrastructure prepares monthly reports for IT management on all relevant concerns.

• Participates in the development of standards of practice to include: the physical layout of infrastructure wiring, networking products, and protocol compliance.

• Participates in the development of disaster recovery practices for all network equipment device types.

• Update the dept. Web page dealing with issues of importance to Network Services personnel and others with selected interests.

• Monitor the Beth Israel Lahey Health computer network and recommend to the Manager, IT Infrastructure resolutions to concerns.

• May be called to work off hours, weekends, and holidays to provide technical support to the Institution.

Network Engineer Specific

• Responds to user complaints to research problems associated with the organization's computer network.

• Maintain inventory of necessary cables and parts routinely needed for daily operation.

• Maintain hardware backups for critical network equipment.

• Maintain serial #s for network equipment requiring service contracts.

• Maintain licenses for network equipment requiring special licensing.

• Provide administrative and technical support for DNS and DHCP services.

• Assist senior staff and management with network design activities.

• Assist senior staff with documenting disaster recovery practices for all network equipment device types.

• Provide first-level on-call support on a rotating basis.

• Additional responsibilities as assigned by the Manager, IT Infrastructure.

Competencies:

• Decision Making: Ability to make decisions that are guided by precedents, policies, and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

• Problem Solving: Ability to address problems that are highly varied, complex, and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.

• Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. The Manager/Director provides broad guidance and overall direction.

• Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.

• Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families, and external customers.

• Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices, and policies with the ability to use them in complex varied situations.

• Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

• Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Minimum Qualifications:

Education:

An associate's degree in M.I.S., Computer Science, Engineering, or a related field is preferred but not required.

Licensure, Certification & Registration:

Cisco Certified Network Associate (CCNA) is preferred but not required.

Experience :

Three (3) years of Data Communications experience providing secure LAN/WAN and wireless services. Direct experience configuring and supporting Cisco and Brocade equipment. Demonstrated competency with the following technologies: Switching, Routing, 802.11b/g, a and n, Local and Metropolitan Ethernet, and DHCP/DNS services. Familiarity with the following protocols: IP, EIGRP, OSPF, BGP, SNMP, Telnet, TFTP, FTP, and SFLOW. NETFLOW and WCCP.

Skills, Knowledge & Abilities:

• Experience installing and configuring the following network hardware:

• Layer 2/3 Switches

• Routers

• Wireless Network Devices

• Experience supporting a cabling infrastructure to include: Cat 5E & 6 cable, riser cable, patch panels, and fiberoptics.

• Experience supporting and maintaining IP network numbering schemes.

• Experience with CiscoWorks, Brocade Network Advisor, and other network monitoring applications such asIntermapper.

• Familiarity with deploying and administrating DHCP and DNS services.

• Familiarity with supporting DWDM.

• Familiarity with a high-speed multi-homed ISP environment.

• Excellent written, verbal, presentation, and organizational skills.

Pay Range:

$89,440.00 USD - $116,480.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled