Customer Service & Client Care Coordinator

Customer Service & Client Care Coordinator

Do you want to make an impact in your community while working in a dynamic and growing industry? At Paul Davis Restoration, we help homeowners and businesses recover after property damage caused by water, fire, mold, and storms. Our team is committed to delivering world-class service when people need it most. We are looking for a Customer Service & Client Care Coordinator to join our team. This role is often the first point of contact for customers experiencing property damage, and focuses heavily on answering incoming calls, helping homeowners understand the restoration process, and ensuring they feel supported throughout their project. This position plays an important role in helping guide customers through what is often a stressful situation while keeping projects organized and moving forward.

The Customer Service & Client Care Coordinator serves as a liaison between customers, field teams, and office staff. This person helps ensure that customers receive clear communication, jobs are properly documented, and appointments are scheduled efficiently. Success in this role requires someone who is organized, compassionate, and an excellent communicator on the phone.

Key Responsibilities

• Answer incoming calls from homeowners experiencing property damage
• Complete intake for new losses and gather necessary information
• Help customers understand the restoration and insurance process
• Maintain communication with customers throughout the project
• Follow up with customers to ensure questions are answered and needs are met

Scheduling & Coordination

• Schedule inspections and service appointments
• Coordinate communication between customers and field staff
• Assist with dispatching crews and scheduling work
• Support the team with daily job updates and information

Job Documentation

• Create and maintain job files and documentation
• Enter job notes and maintain accurate records
• Monitor schedules and ensure documentation is complete

Basic Requirements

• High School Diploma or equivalent
• Customer Service Experience
• Strong phone and communication skills
• Highly organized with the ability to prioritize tasks
• Proficiency with Microsoft Office
• Ability to work independently and as part of a team

Hours

• Full time
• Monday through Friday 8am – 5pm
• Based at Paul Davis office
• Occasional after-hours availability may be required during emergency situations.

Why Join Paul Davis?

• Meaningful work helping people recover from unexpected property damage
• Supportive team environment
• Opportunities for professional growth
• Competitive compensation based on experience

If you enjoy helping people, communicating clearly, and being part of a team that makes a difference, we would love to hear from you. Paul Davis Restoration is an Equal Opportunity Employer and proudly supports Veterans. Compensation: $18.00 - $22.00 per hour

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission

To provide opportunities for great people to deliver Best in Class results