Hotel Concierge

Join Our Fun-Employed Family!

This is a great opportunity to shine the spotlight on your guest services and sales skills!!!

Have fun offering historic tours of America's tours and attractions while inviting guests to learn about our historic city!

Job Summary

Our hotel concierges are stationed in a hotel lobby and work seamlessly with the front desk, providing excellent customer service to guests. An ideal concierge must have a passion for helping people and making their vacation experience a memorable one. A sincere love of history and the culture of our city is helpful. Effectively sell the appropriate tour package to the guest based on the knowledge of our products, pricing and the content of all ticket packages in order to meet your sales goals.

The perfect candidate for this position is self-motivated, outgoing, friendly and always ready to greet guests and welcome them to Nashville.

• Competitive pay: Earn $18 per hour plus uncapped commission!
• Paid training, ongoing training, learning about various tours, attractions, restaurants and everything Nashville
• FT employees earn 2 weeks of paid vacation time and 5 days of sick leave each year!
• Choice of HRA or traditional healthcare plan (employer pays the majority of the premium for employee only coverage)
• First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (employer pays 100%)
• 401K plan
• Fun & supportive environment
• Established & financially stable company

Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Diego, St. Augustine, Savannah, San Antonio, and Washington, DC since 1980

Start your new career today!

Requirements

Essential functions

• Greet everyone you meet with a smile and prompt service. Extend courtesy, friendliness, and hospitality.
• Give every guest the ultimate compliment of recognition and attention. Guide them to the best offerings based on their interest during their time in your city.
• Be knowledgeable and passionate about our products and the most popular things to do at each trolley stop.
• Utilize exceptional sales skills including a strong pitch, prospecting, handling objections, cross-selling, upselling, and closing the deal.
• Present the cost of tours and attractions based on the company's pricing system.

Required knowledge, skills and abilities

• Accurately handle transactions and receipts from sales, secure and maintain ticket inventory and company assets
• Ability to work independently within the scope of established rules and regulations to satisfy the needs of our guests
• Ability to work well with all people while maintaining a professional and pleasant demeanor
• Ability to read, write and speak fluent English to communicate with fellow CASTmembers and the general public
• Must have good grooming skills and hygiene skills and make a strong, sparkling appearance

Qualifications

• High school graduate or equivalent preferred
• Customer service, sales, or information center experience preferred

Successful candidate must undergo a background search