Operations Analyst

Operations Analyst

Join a Fleet Operations Strategic Operations team as an Operations Analyst supporting data-driven decisions across a complex, fast-paced organization. In this role, you’ll partner with functional leaders to evaluate performance, identify operational gaps, investigate root causes, and translate imperfect data into clear, actionable recommendations.

You’ll help strengthen the operating mechanisms that guide Fleet Operations, including KPI development, recurring business reviews, performance reporting, and improvement initiatives. This is an opportunity for an analytical, detail-oriented professional who enjoys solving ambiguous problems and connecting operational drivers to meaningful business outcomes.

Required Skills

• Bachelor’s degree in business, economics, engineering, operations, analytics, or a related quantitative field
• At least 2 years of experience in operations analytics, business operations, strategy and operations, consulting, finance, or a related role
• Strong analytical and problem-solving skills, with the ability to structure ambiguous problems
• Proficiency with SQL, AI tooling, and spreadsheets
• Experience using data visualization or business intelligence tools
• Ability to work with large, imperfect, or fragmented datasets and determine reasonable conclusions
• Experience analyzing operational efficiency, including staffing, utilization, throughput, cycle time, capacity, or cost
• Ability to identify trends, bottlenecks, root causes, and opportunities for improvement
• Strong written and verbal communication skills
• Ability to synthesize complex analysis into concise, decision-oriented insights
• Demonstrated ability to collaborate across technical and operational teams
• Strong attention to detail and organizational skills

Nice to Have Skills

• Experience working in a high-growth or operationally complex environment
• Experience analyzing frontline or field operations
• Background in workforce planning, capacity planning, process improvement, or operational efficiency
• Familiarity with Python or other analytical tools
• Experience partnering with Data Science, Engineering, Product, or Finance teams
• Experience supporting executive or senior-leadership operating reviews
• Experience developing business cases and quantifying the expected impact of operational improvements
• Familiarity with KPI development, metric documentation, data quality, and performance reporting

Preferred Education and Experience

A bachelor’s degree in business, economics, engineering, operations, analytics, or another quantitative discipline is preferred. Candidates should have 2 or more years of relevant experience in operations analytics, business operations, strategy and operations, consulting, finance, or a related field.

What You’ll Do

• Analyze Fleet Operations performance across readiness, fleet response, ground operations, infrastructure, training, and market operations
• Conduct deep-dive analyses to uncover performance trends, bottlenecks, root causes, and improvement opportunities
• Connect operational drivers to topline outcomes and develop actionable recommendations
• Build business cases and quantify the potential impact of operational improvements
• Support the development and operationalization of Fleet Operations KPIs across multiple levels
• Partner with functional teams to improve metric definitions, data quality, targets, and reporting
• Maintain metric documentation and promote consistency across dashboards and business reviews
• Identify gaps in existing measurement and recommend additional analyses
• Prepare performance analyses for weekly business reviews and other recurring operating reviews
• Surface significant performance changes and areas requiring leadership attention
• Track actions and follow-ups from operating reviews and measure subsequent impact
• Improve recurring reporting and review processes as the organization scales
• Conduct cross-industry research on operating models, benchmarks, and best practices
• Support special projects involving organizational performance, operating model improvements, automation, and cost efficiency
• Synthesize findings into clear recommendations and decision-support materials

Other Requirements

• Work arrangement: Hybrid
• Location: Foster City, CA
• Engagement: W2 only
• Contract duration: 6 months
• Anticipated start: ASAP