Donor Services Associate

Job Description

Job Description

Are you looking for a mission-driven non-profit where your skills can help people in need around the world? At the Jewish United Fund (JUF), we take pride in our mission and in having a work culture that fosters a sense of belonging and feels rewarding, supportive, and inclusive. We have a hybrid schedule and offer generous benefits including a 401(k) match, up to 22 days of paid time off (starting with 15), up to 11 sick days (starting with 7), and up to 21 paid holidays. The salary for this role is $45,000-$46,500. 

 

What you will be responsible for:

You will serve as a primary point of contact for donors, internal staff, and external constituents by responding to inquiries received through Donor Services hotlines, email queues, and other communication channels.

 

What you will be doing:

• Answer phone calls, voicemails, and emails directed to the Donor Services team
• Create general finance cases in Salesforce for accounts that require escalation
• Participate in collections of open pledges as directed
• Communicate with colleagues regarding payment questions, issues, and account resolution
• Independently research and resolve inquiries related to donor accounts, giving history, pledges, payments, and other donor service matters
• Review pending gift instructions to ensure payments are being applied properly
• Attend all department, Campaign, and All Staff meetings
• Serve as Contact Case Data Manager (CCDM) and participate in the Contact Quality Team (CQT) to support and maintain data integrity for Donor Services as well as for the whole organization
• Provide backup support for financial transactions and other tasks as assigned
• Support JUF Campaign and mandatory campaign-related activities on an ongoing basis

 

What you need to succeed:

REQUIRED:

• Strong customer service skills with the ability to professionally and independently resolve inquiries.
• Excellent verbal and written communication skills.
• Strong organizational, time management, analytical, and problem-solving abilities.
• Exceptional attention to detail and commitment to data accuracy.
• Proficiency in Microsoft Office Suite, including intermediate Word and Excel skills.
• Ability to learn and effectively utilize Salesforce, Adobe Pro, and other business applications.
• Ability to manage multiple priorities in a fast-paced and evolving environment.
• Ability to handle confidential and sensitive information with discretion.
• Physical requirements include working at a desk and computer for extended periods of time.

PREFERRED:

• Experience in customer service, administrative support, donor services, financial operations, fundraising, or a related field.
• Experience providing exceptional customer service in a high-call-volume setting.
• Experience working with donor databases, CRM systems, or Salesforce.
• Experience processing financial transactions, payments, pledges, or account-related inquiries.
• Experience within a nonprofit organization or mission-driven environment.

 

What you’ll love about us:

At JUF, you can be part of one of the largest non-profit social welfare institutions in Illinois. We provide food, refuge, healthcare, education, emergency assistance, and essential services to 500,000 Chicagoans of all faiths and millions of Jews around the world. We offer medical, dental, and vision insurance, 401(k) with base contribution and match, additional health and wellness benefits, financial benefits, professional training, tuition reimbursement, paid family leave, and much more.

 

Our Hybrid Schedule:

This role requires a minimum of two days per week in the office with the flexibility to work from home / remotely the rest of the week, except for days with mandatory in person meetings, trainings, or special projects/events. We have a 36.5 hour work week, not a 40 hour work week. Our work hours are 8:30am-5pm Monday-Thursday and 8:30am-4pm Friday with a daily 1 hour lunch break.

 

Job Category: Union Eligible